Njama Njama
@njamanjama
Experienced customer relations professional with over 9 years of expertise.
NigeriaWhat I'm looking for
I am a result-oriented professional with over 9 years of experience in customer relations and client management. My career has been defined by my ability to effectively communicate and resolve conflicts while providing reliable and friendly service. I pride myself on maintaining the reputation of my employers through dedication and professionalism.
Throughout my career, I have held various roles, including Customer Care Representative and Virtual Customer Assistant, where I have honed my skills in analyzing customer interactions, resolving inquiries, and managing client records. My proactive approach and attention to detail have enabled me to build high-performance teams and enhance customer satisfaction.
Experience
Work history, roles, and key accomplishments
Customer Care Representative
K&B Placement Services
Jan 2022 - Jan 2025 (3 years)
Responsible for analyzing customer interactions, routing inquiries, maintaining records, and assisting travelers with choices for education and work abroad. Handled client complaints professionally and registered their information.
Virtual Customer Assistant
Mapsi Southern Limited
Jan 2020 - Jan 2022 (2 years)
Answered customer inquiries, resolved issues, provided product information, assisted with orders, and gathered customer feedback to improve services.
Customer Service Representative
Port-Harcourt Electricity Distribution Company
Jan 2020 - Jan 2021 (1 year)
Coordinated customer service requests, reduced complaint handling downtime, updated customer information, and provided information about company services.
Receptionist
Heritage Hotel Ikom
Jan 2020 - Jan 2021 (1 year)
Welcomed guests, verified personal and payment information, managed hotel software, and assisted with online reservations while maintaining accurate records.
Front Desk Officer
Halfcourt and Apartments
Oct 2016 - Jan 2019 (2 years 3 months)
Managed front desk operations, handled guest inquiries, communicated complaints to management, and ensured smooth operation of the front office.
Education
Degrees, certifications, and relevant coursework
CTCross River University of Technology
Bachelor of Technology, Estate Management
2011 - 2016
Studied Estate Management, focusing on the principles and practices of managing land and property, including valuation, investment, and development.
Nogak Secondary School
Senior School Certificate
2004 - 2010
Completed Senior School Certificate Examination, acquiring foundational knowledge in various subjects as part of secondary education.
Asu Egbe Primary School
First School Leaving Certificate
1998 - 2004
Achieved First School Leaving Certificate, marking the completion of primary education and foundational learning.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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