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@estherizukwe
Customer-focused chat operator skilled in remote support, empathy, and efficient issue resolution.
I am a proactive, customer-focused professional with hands-on experience in virtual communication and online chat operations. I adapt to U.S. time zones and deliver clear, empathetic support under pressure.
From 2021 to 2024 I worked as a Chat Operator at ChatHomebase where I managed multiple simultaneous conversations, collaborated remotely to meet service targets, and maintained accuracy while resolving customer issues promptly.
I hold a B.Sc. in Microbiology from the University of Benin (2025) and have completed an academic research project conducting indoor air analysis, demonstrating attention to detail, data accuracy, and strong written research skills.
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Work history, roles, and key accomplishments
Chathomebase
Jan 2021 - Dec 2024 (3 years 11 months)
Delivered responsive chat-based customer support, maintaining accuracy across multiple concurrent conversations and achieving timely issue resolution while collaborating remotely to meet service targets.
Degrees, certifications, and relevant coursework
Bachelor of Science, Microbiology
Completed a Bachelor of Science in Microbiology at the University of Benin, with coursework and a research project involving indoor air analysis.
Software and tools used professionally
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