Open to opportunities

Esther Izukwe

@estherizukwe

Message

Customer-focused chat operator skilled in remote support, empathy, and efficient issue resolution.

Nigeria

Message

What I'm looking for

I seek remote customer support roles where I can use empathy, clear written communication, and multitasking to improve customer satisfaction while working within collaborative, target-driven teams.

I am a proactive, customer-focused professional with hands-on experience in virtual communication and online chat operations. I adapt to U.S. time zones and deliver clear, empathetic support under pressure.

From 2021 to 2024 I worked as a Chat Operator at ChatHomebase where I managed multiple simultaneous conversations, collaborated remotely to meet service targets, and maintained accuracy while resolving customer issues promptly.

I hold a B.Sc. in Microbiology from the University of Benin (2025) and have completed an academic research project conducting indoor air analysis, demonstrating attention to detail, data accuracy, and strong written research skills.

Experience

Work history, roles, and key accomplishments

Customer Service Assistant

Chathomebase

Jan 2021 - Dec 2024 (3 years 11 months)

Delivered responsive chat-based customer support, maintaining accuracy across multiple concurrent conversations and achieving timely issue resolution while collaborating remotely to meet service targets.

Chat Support Remote Collaboration Multitasking Time Management Empathy Problem Solving