emmanuel enemaku

I’m a customer-focused, results-driven professional with over 3 years of experience in customer service, hospitality management, and administrative support. I handle high-volume inquiries while maintaining professionalism and strong client relationships. My approach is communication-first, so customers feel heard and supported.

In my Customer Care Representative role (2023–2025), I responded to customer inquiries via phone and in-person interactions, resolved complaints efficiently, and improved satisfaction. I resolved 85% of customer complaints on first contact and maintained accurate records of customer interactions and follow-ups. I also helped retain clients by providing timely, effective solutions.

As a Hotel Manager (2020–2022), I supervised daily hotel operations and strengthened customer relations, including managing bookings, complaints, and front desk activities. I contributed to improved service delivery processes through feedback and suggestions, and I increased repeat customer rate by approximately 20% through improved service quality. I’m now seeking to contribute to organizational growth as a Customer Care Representative.