Open to opportunities

Kissiey Demery

@kissieydemery

Message

Dedicated call center agent with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values customer service and offers opportunities for growth.

I am a dedicated professional with extensive experience in customer service and technical support. Over the past several years, I have honed my skills as a Call Center Agent at Amazon, where I efficiently assisted customers with inquiries related to orders, products, and account issues. My ability to resolve complex issues while maintaining a high level of professionalism has been a key factor in my success.

Prior to my role at Amazon, I worked as a Document Imaging Clerk at Compu-data, where I was responsible for converting paper documents into electronic formats and ensuring their accuracy. My experience as a Computer Repair Technician further solidified my technical skills, allowing me to diagnose and resolve hardware and software issues effectively. I thrive in collaborative environments and am committed to delivering exceptional service to every customer.

Experience

Work history, roles, and key accomplishments

Current

Call Center Agent

Current

Amazon

Jan 2021 - Present (4 years 8 months)

Assisted customers with inquiries related to orders, products, account issues, and returns through phone, email, and chat. Identified and resolved customer issues and complaints efficiently while maintaining an elevated level of professionalism.

Customer Service Troubleshooting Order Processing

Document Imaging Clerk/Quality Control

Compu-data

Jan 2016 - Dec 2020 (4 years 11 months)

Operated scanner and other office equipment to convert paper documents into electronic formats. Labeled, categorized, and organized scanned documents according to company policies and Microsoft.

Document Management Quality Control Data Entry Microsoft Office Confidentiality

Computer Repair Technician

CSAT

Jan 2013 - Dec 2016 (3 years 11 months)

Identified hardware and software problems by running diagnostic tests. Used troubleshooting techniques to determine issues like system crashes, slow performance, and accidental damage caused by customers.

Troubleshooting Technical Support Diagnostic Testing

Education

Degrees, certifications, and relevant coursework

Lonestar College, North Harris

Associate of Applied Science, Applied Science

Completed an Associate of Applied Science degree at Lonestar College, North Harris. This program provided foundational knowledge and practical skills for various professional fields.

Eisenhower High School

High school Diploma, General Studies

Graduated from Eisenhower High School with a High School Diploma. This foundational education prepared for further academic and professional pursuits.