Nia Randolph

I’m a confident, motivated customer-focused professional with experience spanning customer service, technical support, and warehouse operations. I bring excellent communication, computer proficiency, and problem-solving abilities to fast-paced environments.

In customer care roles, I answered inquiries via phone and email with professionalism and accuracy, provided complete product and service information, and resolved complaints promptly while maintaining a positive experience. I built trust through open communication and consistent follow-through, assisted customers with website features, and recorded interactions, transactions, and complaints in the database system. I also identified opportunities to upsell additional services when appropriate and provided technical support to resolve issues in a timely manner.

In fulfillment and stocking work, I maintained accuracy and safety by picking, scanning, packing, and counting customer orders using handheld devices and completing quality checks on items, labels, and packaging materials. I met or exceeded daily productivity goals for picking, packing, and counting, collaborated to resolve inventory discrepancies, and operated scanners, tapers, and dunnage machines. I also processed shipments, stocked shelves, inspected inventory for damage, verified pricing accuracy against vendor invoices, ensured correct labeling, and organized storage for efficient space usage.