Antoinette Dozier

Delivered customer orders and processed returns while maintaining high levels of customer service and addressing inquiries effectively. Utilized smartphones, handheld devices, and multiple software systems to sort, scan, and prepare orders efficiently.

Provided comprehensive customer service by addressing inquiries and resolving disputes related to credit card accounts, payments, rewards, and online banking, enhancing client satisfaction. Executed accurate data entry and account monitoring tasks using multiple software systems, ensuring seamless operations and data integrity.

Assisted customers by effectively managing billing accounts, addressing invoice concerns, updating contact information, and processing payments, ensuring customer satisfaction and streamlined account management. Provided technical support by troubleshooting complex customer issues and guiding clients through step-by-step equipment repairs over the phone, enhancing customer experience and resolving

Provided technical support and customer service, utilizing MS Office suite for efficient management of billing accounts and sales transactions. Delivered step-by-step guidance for equipment repair payments over the phone, demonstrating strong problem-solving skills and critical thinking.

Assisted customers by addressing inquiries and resolving issues related to benefits, claims, and account management, ensuring a high level of customer satisfaction. Processed data entry tasks for payments and rewards, and facilitated online banking transactions across multiple software platforms with proficiency in MS Office suite.

Facilitated hotel room bookings and assisted customers with point balance inquiries and redemption processes. Informed customers about the benefits of the point program, enhancing their understanding and maximizing their rewards usage.

Completed high school education with a focus on general studies. Developed foundational knowledge and skills across various subjects.