Ereanna Snead

Responsible for preparing, scanning, and indexing hard copy records into digital formats, ensuring high-quality image capture and accurate data entry. Maintained strict adherence to quality standards and production procedures, working independently to meet output rates.

Provided outstanding remote customer support, resolving inquiries via phone, email, and live chat. Assisted customers with orders, shipments, and returns, while maintaining accurate and detailed customer records.

Transferred and organized data from hard copies to digital databases, updating customer information and verifying existing records. Operated office equipment and performed regular database backups to secure information.

Verified and resolved claimant account activity, ensuring compliance in a call center environment. Provided technical support and accurate information regarding benefit claims, escalating issues to management as needed.

Prepared and posted tenant bill backs, performed account reconciliations, and monitored arrears. Managed collection efforts and prepared monthly statements for clients.

Completed a comprehensive high school curriculum, gaining foundational knowledge across various subjects. Developed essential skills in communication, problem-solving, and critical thinking.