Kishan Nalla

I am a Digital Interaction Specialist with a proven track record at 24/7.ai, delivering strong customer service and sales results. I consistently resolve customer concerns and drive retention through clear communication and negotiation.

I excel in product knowledge, order fulfillment, billing and subscription support, and have experience handling the Urban Outfitters process, including order placement and tracking. I routinely provide product education, present promotional offers, and offer solutions to retain customers.

I adhere to established processes and company policies, manage escalations, schedule follow-ups, and stay current with system updates to ensure accurate assistance. My approach focuses on problem resolution, compliance, and improving customer satisfaction through professional engagement.

I hold a Bachelor of Technology in Computer Science and Engineering and bring quick learning, hard work, flexibility, and strong verbal and written communication to every role.