At Teleperformance, I handled customer queries for an international e-commerce blended process through chat, voice, and email. I assisted with orders, deliveries, returns, refunds, payments, and account concerns.
I processed refunds and loyalty point adjustments according to company policies, and documented customer records and case updates in CRM systems. I also followed workflows and service-level agreements while working toward quality, productivity, and customer experience targets.
I received the Login Hours Champ Award in December 2024 and the Attendance Champ Award in June 2026. I’m currently pursuing an online Bachelor of Computer Applications at Chandigarh University, with a specialization in Microsoft.
