Open to opportunities

Nida Sayyed

@nidasayyed

Message

Enthusiastic customer service professional skilled in CRM systems and collaborative problem-solving.

India

Message

What I'm looking for

I seek a collaborative role where I can apply CRM and service skills, learn continuously, solve client issues, and grow into greater responsibility.

I am an energetic customer service professional with hands-on experience managing client interactions, resolving queries, and acting as a liaison between clients and internal teams. I have identified process inefficiencies, escalated critical issues for timely resolution, and consistently delivered smooth service in fast-paced environments.

Currently pursuing a Bachelor of Business Administration (Computer Application), I pair technical proficiency in Microsoft Office, Salesforce CRM, and SAP CRM with strong soft skills like active listening, critical thinking, and adaptability. I am committed to continuous learning—holding certifications in Advanced Microsoft Excel with AI Tools and AI Tools and ChatGPT—and eager to contribute to a collaborative, future-ready workforce.

Experience

Work history, roles, and key accomplishments

Customer Service Executive

Digitide

Apr 2024 - May 2025 (1 year 1 month)

Manage client interactions and resolve customer queries while identifying process inefficiencies and escalating critical issues to management to improve service delivery and client satisfaction.

Customer Service Salesforce CRM Microsoft Office Customer Escalation Communication Active Listening Process Improvement

Education

Degrees, certifications, and relevant coursework

SNBP College, Pune

Bachelor of Business Administration, Business Administration (Computer Application)

2023 -

Activities and societies: Participated in cultural and sports events.

Pursuing a Bachelor of Business Administration (Computer Application); currently in 3rd year with expected graduation in 2026 and participation in cultural and sports events.