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kisakye aarone

@kisakyeaarone

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IT systems and cybersecurity professional delivering fast technical support and secure, reliable infrastructure.

Uganda

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What I'm looking for

I’m looking for a role where I can run reliable IT systems and backups, strengthen cybersecurity, and resolve user issues quickly—so infrastructure stays secure, stable, and measurable improvements are visible.

I’m an IT professional focused on supporting and maintaining infrastructure across networks, hardware, and software, with a strong emphasis on security and reliability. I troubleshoot complex issues quickly, manage users and access controls, and implement practical safeguards to protect digital assets.

In my System Administrator experience, I’ve installed and maintained Windows and Linux servers, improving uptime by up to 97%, while supporting large environments—resolving tickets for hardware, software, and printers across 250 computers and 30 printers and reducing resolution times by 70%. I manage Windows Server Active Directory, Azure AD, and Office 365 to ensure efficient, secure access, and I run daily backup and recovery processes that restore critical data during simulated outages.

As an ICT Security Officer, I analyzed security threats and vulnerabilities and developed protocols that improved threat detection by 40%, while also training staff on cybersecurity best practices to reduce human error risks by 50%. Earlier, as an IT Support Technician, I resolved 300+ tickets monthly and achieved a 95% end-user satisfaction rating, while implementing a ticketing system that improved response time by 40% and developing documentation to help users self-serve.

Experience

Work history, roles, and key accomplishments

Current

ICT Officer (Volunteer)

Current

Focus of God TV

Jul 2025 - Present (1 year)

Provided Tier 1/2 support and resolved tickets for hardware, software, and printers across 100 computers, reducing resolution times by 80%. Installed and maintained servers and network switches/routers, improving uptime by 95%, and managed Windows Server Active Directory and daily backups.

Server Administration Active Directory Printer Support Backup

Systems Administratorpau

Petroleum Authority of Uganda

Sep 2024 - Jun 2025 (9 months)

I was a Systems Administrator.
I Provided timely Tier 1 & 2 technical support and resolved tickets related to hardware and software reducing resolution times by 70%, Installed, configured, and maintained Windows and Linux servers, improving system uptime by 97%, Managed user accounts and permissions for Windows Server Active Directory, Azure AD, and Office 365.

Technical Support Technical Documentation Report Writing Remote Tools Problem Solving Attention To Detail Remote

ICT Security Officer

Petroleum Authority of Uganda

Sep 2023 - Jul 2024 (10 months)

I was an ICT Security Officer and managed to Analyzed security threats and vulnerabilities, developing new protocols that enhanced threat detection by 40%, Collaborated with IT teams to implement security measures for cloud applications, ensuring secured data management, Trained staff on cybersecurity best practices, raising awareness and reducing human error risks by 50%.

Training And Development Attention To Detail Report Writing Remote Support Remote Monitoring Interpersonal Skills Communication Skills

IT Support Technician

Petroleum Authority of Uganda

Jun 2020 - Aug 2023 (3 years 2 months)

I was an IT support Technician and Resolved over 300 technical support tickets monthly, achieving a 95% satisfaction rating from end-users. Implemented a new ticketing system that improved response time by 40%, Provided training sessions to staff, Maintained IT equipment inventory, Developed user manuals and documentation for common technical issues and solutions.

Training And Development Attention To Detail Report Writing Remote Support Remote Monitoring Interpersonal Skills Communication Skills Empathy Skilled Listener Problem Solving Methodologies (5 Why Problem Solving

Education

Degrees, certifications, and relevant coursework

Islamic University in Uganda

Bachelor of Science, Computer Science

2015 - 2018

Studied system administration, network management, and embedded systems as part of a B.Sc. Computer Science program. Completed a capstone project on enhancing office automation.