Wilson Tandeka
@wilsontandeka
IT leader driving security, automation, and reliable enterprise systems.
UgandaWhat I'm looking for
I am an IT leader with over 10 years of experience delivering enterprise technology strategy, security, compliance, and project management. I have practical knowledge of ITIL, COBIT, RDBMS and hands-on experience across systems administration, automation, and data analytics.
In my current role as IT Manager I oversee security frameworks, deployments, process automation and cross-functional IT projects
I am committed to aligning IT services with business goals, enforcing policies for regulatory compliance, and providing proactive end-user support to improve operational efficiency and user experience.
Experience
Work history, roles, and key accomplishments
IT Manager
ZTE Uganda Ltd
Apr 2025 - Present (1 year 2 months)
Oversee security frameworks, IT system deployment and maintenance, and lead automation and infrastructure projects that improved uptime to 99.9% and reduced vulnerabilities by 40%.
Maintained VAS applications and tools, managed network base station data across 2G–5G, and supported relational databases to ensure application reliability.
End User Support Analyst
ISON Technologies Ltd
Jan 2022 - Jan 2023 (1 year)
Managed network systems and software, configured Windows OS and security patches, and provided printer and end-user support to improve operational efficiency.
Diagnosed and resolved hardware/software issues, managed ticket escalation, and delivered user training and system setups to enhance support outcomes.
Provided first-line technical support, proactively monitored servers, databases and network devices, and resolved incidents to minimize downtime.
Responded to end-user IT inquiries, collaborated with support teams to resolve issues, and managed user accounts in Active Directory.
Education
Degrees, certifications, and relevant coursework
BPO (Certified Customer Interaction Professional)
Certified Customer Interaction Professional (CCIP), Customer Service / BPO
2015 - 2015
Obtained the Certified Customer Interaction Professional (CCIP) certification focused on customer interaction skills within a BPO context.
Makerere University
Bachelor of Information Systems (Hons), Information Systems
Completed a Bachelor of Information Systems (Hons) at Makerere University, focusing on information systems principles and practical IT skills.
Makerere University
Cisco Certified Network Associate (CCNA), Networking
2010 - 2010
Completed Cisco Certified Network Associate (CCNA) coursework/certification through Makerere University.
Availability
Location
UgandaAuthorized to work in
Social media
Job categories
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