Open to opportunities

Emmanuel Otim

@emmanuelotim

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Experienced IT specialist maintaining infrastructure, networks, and user-focused technical support.

Uganda

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What I'm looking for

I seek a hands-on IT role where I can manage infrastructure, improve network/security, mentor users, and help scale reliable operations.

I am an experienced IT specialist with a proven record of maintaining critical infrastructure, streamlining operations, and delivering responsive technical support across education, corporate, and government environments. I have implemented and supported LAN/Wi‑Fi networks, Windows Server environments, PBX/VoIP systems, CCTV, Microsoft 365 and Google Workspace administration, and IT asset management while training users and collaborating with stakeholders to improve uptime and efficiency.

Throughout my career I have provided Tier 1–3 support, led preventative maintenance and disaster recovery efforts, managed procurement and inventory, and guided post-rollout client training. My achievements include deploying PBX/VoIP for clients including embassies and schools, administering server and network upgrades, and establishing IT standards and documentation to reduce downtime and support scalable operations.

Experience

Work history, roles, and key accomplishments

Current

Information Technology Specialist

Current

Heritage International School

Jul 2023 - Present (2 years 2 months)

Provide Tier 1 technical support and device management, maintain LAN/Wi‑Fi and server/firewall configurations, and administer Microsoft 365 and Google Workspace to ensure secure, high-availability campus IT services.

Technical Support Network Administration Google Workspace Windows Server IT Asset Management

Engineer, Technology Solutions

INENSA Ltd

Jan 2015 - Jun 2023 (8 years 5 months)

Delivered IT support and preventative maintenance for ~30+ users, led PBX/VoIP installations for clients including embassies and educational institutions, and provided rollout training and post-deployment support.

IT Support Troubleshooting Network Support Customer Service Deployment

Systems Administrator

British American Tobacco

Jun 2012 - Feb 2014 (1 year 8 months)

Provided Tier 2/3 support, managed Windows Server installations and data center maintenance, and implemented inventory control and system upgrades to improve reliability and support operations.

Windows Server Active Directory Inventory Control

IT Support

Presidential Initiative on Banana Industrial Development

Mar 2010 - Dec 2011 (1 year 9 months)

Managed LAN/WAN administration, backup and disaster recovery, and implemented network security measures to maintain availability for 30+ users and support business continuity.

LAN WAN Administration Backup And Recovery Network Security Troubleshooting Network Measurement Disaster Recovery

Support Engineer

Aftech Ltd

Jun 2006 - Dec 2009 (3 years 6 months)

Served as Toshiba Certified Engineer handling installations, repairs, and warranty replacements, maintained servers and Active Directory on Server 2008, and performed OS and software upgrades to improve system performance.

Active Directory software upgrades Troubleshooting

IT Support Technician

Agman Era Ltd

Jan 2004 - Jun 2006 (2 years 5 months)

Configured workstations, rolled out software updates and server patches, and provided Tier 1 desk-side support and user training to improve end-user productivity and reduce incidents.

Patch Management Tier 1 Support User Training