WMWasswa Michael
@wasswamichael
Dedicated IT Admin with expertise in risk analysis and solutions.
UgandaWhat I'm looking for
I am a dedicated IT Administrator with a strong background in analyzing and mitigating risks while finding cost-effective solutions. My experience includes enhancing networking systems and boosting performance and productivity by establishing realistic goals and enforcing deadlines. I have a proven track record of troubleshooting and resolving internet connectivity issues, as well as managing software and hardware problems effectively.
Throughout my career, I have worked with various organizations, including New Hope Uganda, where I managed the IT team and allocated resources to ongoing projects. My role involved solving daily IT problems for clients, managing internet users, and installing software across all company devices. I am skilled in budgeting and resource management, ensuring that projects are completed efficiently and effectively.
Experience
Work history, roles, and key accomplishments
IT Administrator
New Hope Uganda
Jan 2015 - Present (10 years 6 months)
Troubleshot and resolved internet connectivity and general software and hardware issues. Identified product problems and strengths and collected data on the customer experience. Managed the projects IT team, allocating resources to ongoing projects and enforcing deadlines.
Hardware Manager
L.K General Hardware
Jan 2014 - Present (11 years 6 months)
Managed hardware operations and inventory. Oversaw the maintenance and repair of hardware equipment.
ICT Teacher
Kiwoko Secondary School
Jan 2013 - Present (12 years 6 months)
Taught Information and Communication Technology to students. Developed and delivered engaging lesson plans.
ICT Manager
Shoprite Group
Jan 2011 - Present (14 years 6 months)
Managed all IT operations and infrastructure for the company. Ensured smooth functioning of IT systems and provided technical support.
ICT Manager
Kiwoko Hospital
Jan 2009 - Present (16 years 6 months)
Managed the hospital's IT systems and provided technical assistance. Also served as a computer studies tutor at Kiwoko Lab School.
Education
Degrees, certifications, and relevant coursework
APTECH COMPUTER SCHHOL
Diploma, Information Systems Management
2006 - 2008
Completed a diploma program focused on Information Systems Management. Gained foundational knowledge in managing information systems.
NEW HOPE ACADEMY UGANDA
Certificate of Education, General Studies
1999 - 2003
Obtained a Certificate of Education from New Hope Academy Uganda. This certification signifies completion of secondary education.
ESSUBI EPPY V.P.S
P.L.E Certificate, General Studies
1991 - 1998
Received the P.L.E Certificate from ESSUBI EPPY V.P.S. This certificate marks the completion of primary level education.
Availability
Location
UgandaAuthorized to work in
Job categories
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