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@ismailsekyanzi
I am a senior IT officer specializing in infrastructure and support.
I am a results-oriented Senior IT Officer with over six years of experience designing and managing IT infrastructure, networks, and ICT policy. I have led teams, developed ICT policies, implemented security frameworks, and ensured high availability of communication services across organizational and regional operations.
In my current role I coordinate regional technical support across Africa, manage helpdesk SLAs, oversee procurement and capacity planning, and deliver training and remote support. I hold Kaseya VSA 10 certifications and emphasize pragmatic, standards-based solutions that align IT strategy with business objectives.
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Work history, roles, and key accomplishments
FINCA Microfinance Global Services
Jun 2021 - Present (4 years 5 months)
Coordinated and oversaw IT support services across the Africa region, ensuring helpdesk SLAs were met and improving support efficiency. Supervised and trained IT staff, managed procurement and IT inventory, and provided remote and AV support for field operations.
Lake Victoria Serena Golf Resort & Spa
Feb 2018 - May 2021 (3 years 3 months)
Managed Level 3 IT support and led network infrastructure installation and capacity planning to ensure high availability of communication services. Developed ICT policies and data management strategies while supervising IT staff and implementing security frameworks.
Degrees, certifications, and relevant coursework
Bachelor of Information Technology, Information Technology
2007 - 2010
Completed a Bachelor of Information Technology (BIT) at the Islamic University in Uganda from 2007 to 2010.
Uganda Advanced Certificate of Education, Secondary Education
2005 - 2006
Completed Uganda Advanced Certificate of Education (UACE) at Bilal Islamic Institute from 2005 to 2006.
Uganda Certificate of Education, Secondary Education
2001 - 2004
Completed Uganda Certificate of Education (UCE) at Shuhadae Secondary School from 2001 to 2004.
You can contact Ismail and 90k+ other talented remote workers on Himalayas.
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