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@olemukanedmond
Reliable IT support engineer skilled in networking, systems, and customer-facing solutions.
UgandaI am a dependable IT support engineer with hands-on experience across on-site and remote technical support, systems administration, and networking. I hold a Bachelor of Information Technology and a CCNA certification from Makerere University.
In my recent role as a Support Engineer I monitored software and SMS gateways, provided first-level support, programmed keys and locks, trained field users, and supported NOC operations, offering 24/7 responsiveness via platforms like Zoho and Microsoft Teams.
Previously I served as IT Support Officer and IT Support Engineer where I resolved hardware, software and networking issues, prepared new hires' workstations, managed Active Directory, maintained backups, and ensured regular updates for antivirus, OS patches and firewalls.
I communicate proactively with stakeholders, create documentation and reports, and continuously learn new technologies to improve operational reliability and user experience.
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Work history, roles, and key accomplishments
Acsys International
Sep 2023 - Present (2 years 2 months)
Provide 24/7 first-level and NOC support for software/SMS gateway and IAMS products, troubleshoot access issues, program keys/locks, and train field users to maintain site operations and reduce escalations.
PEAS UK
Jun 2022 - Aug 2023 (1 year 2 months)
Resolved hardware, software, and networking issues, provisioned new hires' devices and Office 365 tools, managed Active Directory assignments, performed backups, and maintained endpoint updates to ensure reliable operations.
Dembe Trading Enterprises Limited
Feb 2021 - May 2022 (1 year 3 months)
Delivered on-site IT support including device provisioning, ERP and biometric reporting, network and peripheral troubleshooting, and routine backups to support business continuity and staff productivity.
Roke Telkom
Aug 2019 - Jan 2021 (1 year 5 months)
Provided first-level technical and remote support across digital media and telecom services, handled incident communication and escalation, troubleshot CCTV and infrastructure faults, and maintained SLA compliance.
Degrees, certifications, and relevant coursework
MUCertification in CCNA, Computer Networking
2022 - 2023
Completed a CCNA certification program at Makerere University covering foundational networking concepts and Cisco technologies.
MUBachelor of Information Technology, Information Technology
2015 - 2019
Earned a Bachelor of Information Technology focusing on information systems, networking, and software fundamentals.
Uganda Advanced Certificate of Education, Secondary Education
2012 - 2014
Completed the Uganda Advanced Certificate of Education at Namilyango College with a focus on advanced secondary curriculum.
Uganda Certificate of Education, Secondary Education
2008 - 2011
Completed the Uganda Certificate of Education at Namilyango College covering the lower secondary curriculum.
Software and tools used professionally
UgandaYou can contact Olemukan and 90k+ other talented remote workers on Himalayas.
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