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Olemukan Edmond

@olemukanedmond

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Reliable IT support engineer skilled in networking, systems, and customer-facing solutions.

Uganda

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What I'm looking for

I seek a hands-on IT support or networking role in a collaborative, user-focused team where I can solve infrastructure issues, improve uptime, and grow technical skills.

I am a dependable IT support engineer with hands-on experience across on-site and remote technical support, systems administration, and networking. I hold a Bachelor of Information Technology and a CCNA certification from Makerere University.

In my recent role as a Support Engineer I monitored software and SMS gateways, provided first-level support, programmed keys and locks, trained field users, and supported NOC operations, offering 24/7 responsiveness via platforms like Zoho and Microsoft Teams.

Previously I served as IT Support Officer and IT Support Engineer where I resolved hardware, software and networking issues, prepared new hires' workstations, managed Active Directory, maintained backups, and ensured regular updates for antivirus, OS patches and firewalls.

I communicate proactively with stakeholders, create documentation and reports, and continuously learn new technologies to improve operational reliability and user experience.

Experience

Work history, roles, and key accomplishments

Current

Support Engineer

Current

Acsys International

Sep 2023 - Present (2 years 1 month)

Provide 24/7 first-level and NOC support for software/SMS gateway and IAMS products, troubleshoot access issues, program keys/locks, and train field users to maintain site operations and reduce escalations.

Zoho Microsoft Teams Remote Support IAM

IT Support Officer

PEAS UK

Jun 2022 - Aug 2023 (1 year 2 months)

Resolved hardware, software, and networking issues, provisioned new hires' devices and Office 365 tools, managed Active Directory assignments, performed backups, and maintained endpoint updates to ensure reliable operations.

Active Directory Office 365 Printer Scanner Support Backup User Training

IT Support Engineer

Dembe Trading Enterprises Limited

Feb 2021 - May 2022 (1 year 3 months)

Delivered on-site IT support including device provisioning, ERP and biometric reporting, network and peripheral troubleshooting, and routine backups to support business continuity and staff productivity.

Endpoint Provisioning ERP Backup Procedures Active Directory User Training

Technical Support Engineer

Roke Telkom

Aug 2019 - Jan 2021 (1 year 5 months)

Provided first-level technical and remote support across digital media and telecom services, handled incident communication and escalation, troubleshot CCTV and infrastructure faults, and maintained SLA compliance.