Open to opportunities

Funmi Oshunkeye

@funmioshunkeye

Message

Experienced operations and customer service leader driving efficiency, compliance, and business growth.

Nigeria

Message

What I'm looking for

I am seeking a leadership role where I can improve operations, strengthen compliance, mentor teams, and drive growth in a performance-oriented, collaborative organization.

I am an operations and customer service leader with 20+ years of experience managing complex banking and administrative functions across Nigeria. I have a proven record in operational efficiency, compliance, team development, and business development, having led initiatives that reduced waste by 20%, improved operational efficiency by 10%, and contributed to significant profit growth through budget management and vendor negotiation.

My background spans operations management, branch and regional control, compliance, and business development across multiple financial institutions. I deliver measurable results by streamlining workflows, strengthening internal controls, mentoring teams, and building strong client relationships to drive retention and new business.

Experience

Work history, roles, and key accomplishments

Current

Operations Manager

Current

FADTOM Nigeria Limited

Jul 2023 - Present (2 years 3 months)

Spearheaded facility and fleet management initiatives that reduced waste by 20% and improved operational efficiency by 10%, and collaborated with executive leadership to develop strategic plans that reduced operating costs and increased profit by 40%.

Operations Management Facility Management Fleet Management Strategic Planning Budget Management Process Improvement Team Leadership

Business Development Manager

Polaris Bank

Dec 2021 - Jun 2023 (1 year 6 months)

Generated new business through targeted marketing initiatives and relationship-building, increasing the client base and closing long-term agreements by delivering customized solutions that drove repeat business.

Business Development Client Acquisition Relationship Management Marketing Strategy Lead Generation Solution Selling Stakeholder Management

Branch Service Manager

Polaris Bank

Sep 2018 - Nov 2021 (3 years 2 months)

Oversaw daily branch operations, improved customer satisfaction by resolving service issues and guiding staff on cross-selling consumer loans, and implemented bank technology usage to reduce routine inquiries.

Branch Operations Customer Service Cross Selling Staff Training Banking Technology Cash Handling Process Improvement

Compliance Manager

Skye Bank Plc

Jan 2017 - Aug 2018 (1 year 7 months)

Established compliance guidelines and led investigations into potential violations, developed training programs, and streamlined monitoring systems to improve controls and regulatory adherence.

Compliance Management Investigation Policy Development Training Risk Assessment Monitoring Internal Controls

Regional Control Manager

Skye Bank Plc

Nov 2013 - Oct 2016 (2 years 11 months)

Managed regional staff performance and budgets to maximize productivity and profitability, mentored teams to improve service quality, and controlled costs to increase profits.

Regional Management Performance Management Budgeting Mentoring Cost Control Quality

Internal Control Officer

Skye Bank Plc

Sep 2013 - Oct 2013 (1 month)

Contributed to annual budgeting by identifying risks and controls, prepared clear records and reviews, and reduced fraud and errors by implementing robust monitoring and mitigation measures.

Internal Controls Risk Assessment Audit Support Fraud Prevention Reporting & Compliance

Customer Relations Manager

Skye Bank Plc

Mar 2009 - Jan 2013 (3 years 10 months)

Implemented communication strategies to resolve complex customer issues, maintained customer databases and leads, and built strong relationships to drive retention and service satisfaction.

Customer Relations CRM Relationship Building Communication Strategy Database Management Customer Retention

Head, Branch Operations

Skye Bank Plc

Jan 2006 - Mar 2009 (3 years 2 months)

Led branch operations ensuring high-quality service delivery, developed staff, and implemented process improvements to meet performance targets.

Branch Management Operations Leadership Staff Development Process Improvement Communication Performance Management Customer Service Sales Coaching

Bank Supervisor

Cooperative Bank Plc

Dec 2003 - Dec 2005 (2 years)

Coordinated employee training and coaching, improved customer satisfaction through efficient issue resolution, and increased product sales via staff coaching on cross-selling techniques.

Staff Training Coaching Customer Service Cross Selling Performance Improvement Branch Operations Sales Enablement

Account Officer

Office of the Executive Governor

Jan 2002 - Nov 2003 (1 year 10 months)

Managed accounts payable and receivable with accurate recordkeeping, resolved inquiries promptly, and communicated financial information to non-financial staff to improve understanding of KPIs.

Accounts Payable Record keeping Financial Reporting Query Resolution Account Management

Education

Degrees, certifications, and relevant coursework

Ambrose Alli University

Post Graduate Diploma, Business Administration

Completed a Postgraduate Diploma in Business Administration focused on practical business management skills and administrative practices.

The Polytechnic, Ibadan

Higher National Diploma, Accountancy

2001 - 2001

Completed a Higher National Diploma in Accountancy covering accounting principles, financial processes, and branch operations.

Ladoke Akintola University of Technology

Master of Business Administration, Marketing

2018 -

Completed a Master of Business Administration with a marketing focus; coursework and projects emphasized marketing strategy and business administration.