Open to opportunities

Ayomipo Ajayi

@ayomipoajayi

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Seasoned Business Operations Manager with expertise in banking operations.

Nigeria

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What I'm looking for

I seek a role that fosters innovation, teamwork, and opportunities for growth.

I am a seasoned Business Operations Manager with extensive experience in banking operations, support, payment systems, and reconciliation. My proven track record includes managing complex payment processes, enhancing operational efficiency, and leading high-performing teams. I am skilled in data analysis, technical support, revenue assurance, and customer relationship management, adept at optimizing payment channels and driving strategic initiatives to achieve organizational goals.

Throughout my career, I have successfully directed and managed teams, developed training programs, and fostered a collaborative work environment. My role at Interswitch involved overseeing the resolution of complex operational issues, ensuring high levels of customer satisfaction, and collaborating with cross-functional teams to enhance product offerings. I have a strong analytical background, utilizing tools like Power BI and SQL to inform decision-making and drive continuous improvement.

I am passionate about leveraging my skills to contribute to organizational success and am always looking for opportunities to innovate and improve processes. My commitment to excellence and customer satisfaction has been a cornerstone of my professional journey.

Experience

Work history, roles, and key accomplishments

Current

Head Operations Support

Current

Interswitch

Jan 2024 - Present (1 year 4 months)

Leading a team of support engineers, managing complex operational issues, and enhancing customer satisfaction through effective troubleshooting and support processes. Responsible for training, mentoring, and developing team skills while collaborating with cross-functional departments to improve product offerings.

Team Leadership Customer Relationship Management Technical Support Data Analysis Project Management Communication Skills Stakeholder Management Process Improvement

Core Operations Manager

Medusa

Jan 2023 - Jan 2024 (1 year)

Managed settlement and reconciliation teams, developed processes for transaction accuracy, and improved platform performance. Conducted data analysis to inform stakeholder decisions and identified opportunities for process improvements.

Data Analysis Technical Support Process Improvement Team Management Communication Skills Project Management SQL Power BI

Channel Operations Manager

PalmPay Nig Ltd

Jan 2021 - Jan 2022 (1 year)

Analyzed transaction trends to optimize profitability, managed business partnerships, and resolved transaction disputes. Provided technical support and monitored channel operations for efficient processing.

Data Analysis Technical Support Customer Service Communication Skills SQL Process Improvement

Lead Settlement & Reconciliation

3 Line Card Management

Jan 2020 - Jan 2021 (1 year)

Led reconciliation and settlement of transactions, ensuring revenue assurance and quality control. Developed data collection methods and analytics strategies to optimize operational efficiency.

Data Analysis Technical Support Process Improvement Team Leadership SQL Communication Skills Project Management Quality Control

Data Analyst / Reconciliation Specialist

FBN Quest Merchant Bank

Jan 2018 - Jan 2019 (11 months)

Analyzed system data and managed reconciliation of money market portfolios. Collaborated with fund managers to resolve booking-related errors and escalated issues for timely resolution.

Data Analysis Reconciliations Financial Analysis Communication Skills Problem Solving SQL Excel Technical Support Reporting Stakeholder Management

Reconciliation Specialist

United Bank for Africa

Jan 2015 - Jan 2018 (3 years)

Managed daily reconciliation of Treasury Bonds and Accrual Accounts, prepared month-end data metrics, and monitored accruals for EURO Bond Accounts.

Reconciliations Financial Analysis Data Reporting Communication Skills Problem Solving Excel Stakeholder Management Time Management Analytical Skills

Education

Degrees, certifications, and relevant coursework

University of Lagos

Bachelor of Accounting, Accounting

2009 - 2014

Studied Accounting at the University of Lagos, focusing on financial principles, auditing, taxation, and management accounting. Developed strong analytical skills and a comprehensive understanding of financial systems.