Open to opportunities

King Paul Morillo

@kingpaulmorillo

Message

I am a customer service and collections specialist focused on resolving issues and improving retention.

Philippines

Message

What I'm looking for

I’m seeking a customer-facing role that leverages my CRM/CMS expertise and collections experience, offers a collaborative culture, measurable KPIs, and growth opportunities in process improvement and leadership.

I am a results-driven customer service and collections professional with hands-on experience in chat, email, phone support, and financial collections. I prioritize clear communication, efficient issue resolution, and maintaining positive customer relationships while meeting collection goals.

I have implemented automated follow-ups, documented payment arrangements, and maintained compliance using CRM and CMS tools such as CallTools, Podio, Salesforce, Zendesk, HubSpot, WordPress, Joomla, and Drupal. I bring strong problem-solving, multitasking, and time-management skills to roles that require reliability and a customer-first approach.

Experience

Work history, roles, and key accomplishments

Cold Caller

Freelancing

Sep 2023 - Aug 2024 (11 months)

Managed outbound lead generation using CRM tools and CallTools to increase call volume, schedule appointments, and improve lead conversion.

Calling Tools Podio CRM Outbound Calling Lead Management Appointment Setting Performance Tracking Sales

Chat/Email Support

Freelancing

Jan 2019 - Feb 2022 (3 years 1 month)

Provided responsive chat and email support resolving customer inquiries and technical issues while maintaining high service quality and timely resolutions.

Zendesk HubSpot Salesforce Email Support Troubleshooting Customer Service CRM Time Management

Education

Degrees, certifications, and relevant coursework

Grace Mission College

Bachelor of Secondary Education, Secondary Education, Major in English

Completed a Bachelor of Secondary Education majoring in English, focusing on English language and literature, curriculum design, and teaching methodologies. Gained practical classroom teaching experience through internships emphasizing lesson planning, student engagement, and assessment.