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@kingpaulmorillo
I am a customer service and collections specialist focused on resolving issues and improving retention.
PhilippinesI am a results-driven customer service and collections professional with hands-on experience in chat, email, phone support, and financial collections. I prioritize clear communication, efficient issue resolution, and maintaining positive customer relationships while meeting collection goals.
I have implemented automated follow-ups, documented payment arrangements, and maintained compliance using CRM and CMS tools such as CallTools, Podio, Salesforce, Zendesk, HubSpot, WordPress, Joomla, and Drupal. I bring strong problem-solving, multitasking, and time-management skills to roles that require reliability and a customer-first approach.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
Freelancing
Sep 2023 - Aug 2024 (11 months)
Managed outbound lead generation using CRM tools and CallTools to increase call volume, schedule appointments, and improve lead conversion.
Freelancing
Jan 2019 - Feb 2022 (3 years 1 month)
Provided responsive chat and email support resolving customer inquiries and technical issues while maintaining high service quality and timely resolutions.
Degrees, certifications, and relevant coursework
Bachelor of Secondary Education, Secondary Education, Major in English
Completed a Bachelor of Secondary Education majoring in English, focusing on English language and literature, curriculum design, and teaching methodologies. Gained practical classroom teaching experience through internships emphasizing lesson planning, student engagement, and assessment.
Software and tools used professionally
PhilippinesYou can contact King Paul and 90k+ other talented remote workers on Himalayas.
Message King Paul
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