HBHoneylyn Borja
@honeylynborja
Experienced customer service professional with expertise in lead generation.
PhilippinesWhat I'm looking for
As a dedicated customer service professional, I have honed my skills in various roles, including as a Reservation Specialist and Collection Loan Officer. My experience spans across virtual assistance, social media marketing, and administrative tasks, where I have consistently delivered exceptional service and support to clients.
Throughout my career, I have successfully managed customer inquiries, coordinated bookings, and facilitated lead generation efforts. My ability to build rapport and maintain professional communication has enabled me to negotiate payment plans effectively and ensure compliance with agreements. I am passionate about helping customers and thrive in fast-paced environments.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Teleperformance Inc.
Oct 2020 - Mar 2024 (3 years 5 months)
Provided tiered customer service support for Samsung US eCommerce. Handled order status inquiries, escalated complaints, and case management.
Sales Specialist
Upperkuts Boxing Club
Nov 2023 - Mar 2024 (4 months)
Generated leads through social media and closed deals. Managed appointment setting and followed up with unresponsive leads.
Reservation Specialist
Go Tour Hawaii
Jul 2023 - Aug 2023 (1 month)
Handled incoming calls and emails from customers to book tours. Coordinated with affiliates for tour bookings and upselling through text messages.
Admin Assistant
Recharge the Soul Retreats
Jul 2023 - Aug 2023 (1 month)
Managed social media comments and assisted customers with reservations. Used Tidio for real-time customer inquiries and Text Magic for outreach.
Collection Loan Officer
24HRCash Payday Loan
Jul 2023 - Aug 2023 (1 month)
Conducted outbound calls and emails to remind debtors of outstanding payments. Negotiated payment plans and monitored compliance.
Cashier / Accounting Staff
GVMS (PCWORX IT Solutions Inc.)
Feb 2015 - Mar 2019 (4 years 1 month)
Managed cash transactions and reviewed loan documents for accuracy. Balanced multiple tasks during busy periods and ensured transaction accuracy.
Education
Degrees, certifications, and relevant coursework
Mabini Colleges
Bachelor of Science, Accountancy
2011 - 2013
Mercedes High School
High School Diploma
2007 - 2011
Tech stack
Software and tools used professionally
Availability
Location
PhilippinesAuthorized to work in
Job categories
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