Rudel Mamerto

I’m a customer-focused service representative with 3+ years of experience across telecom, banking, and technical support environments. I bring strong communication, organization, and multitasking to every call, with a clear goal: resolve issues quickly while keeping customers satisfied.

In collections, I cold-called a minimum of 100 past-due customers daily to collect outstanding balances and negotiate payment arrangements. I maintained accurate account documentation, followed compliance and call quality standards, and consistently met or exceeded KPI targets such as call volume, payment commitments, and recovery rates.

In customer sales and service roles, I handle inbound and outbound calls daily, resolve concerns, process orders, and identify sales opportunities during service interactions. Most recently, I’ve strengthened retention by proactively addressing cancellation risks, implementing retention strategies, coordinating with internal teams, and documenting interactions to meet retention, service quality, and performance KPIs.