I am a highly skilled customer service specialist with a proven track record in customer acquisition and retention. In my previous roles, I have successfully implemented strategies to retain customers and resolve their concerns, while also handling payment disputes. I am proficient in using various CRM tools such as Django, Rio, Clarify, and Salesforce, as well as Google Suite for documentation and telemarketing. I am also adept at utilizing social media platforms like Facebook, Twitter, WhatsApp, and STAR to assist customers.
Throughout my career, I have consistently demonstrated compassion and professionalism in handling customer inquiries and providing information. I have a strong ability to communicate effectively and build rapport with customers, which has resulted in increased customer satisfaction and loyalty. I am a quick learner and always eager to acquire new skills and knowledge to further enhance my customer service expertise.
