Open to opportunities

Danesse Santos

@danessesantos

Message

Customer-focused virtual assistant and customer service professional with strong communication and CRM skills.

Philippines

Message

What I'm looking for

I seek a role valuing efficiency and excellent customer experience, with opportunities for cross-functional collaboration, growth, and use of CRM and administrative skills.

I am a customer-focused professional with three years of hands-on experience in customer service, virtual assistance, collections, and sales support. I consistently handle inquiries, resolve complaints, manage CRM records, and perform administrative duties with empathy, efficiency, and attention to detail.

I have driven positive outcomes across contact-center and remote-support roles, executing outbound collections, lead generation, appointment scheduling, and account management while collaborating with cross-functional teams to improve the customer experience and maintain client satisfaction.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Genpact Philippines

Jan 2023 - Jan 2026 (3 years)

Handled customer inquiries, complaints, and escalations via calls and email while conducting outbound collections to facilitate account settlements and improve customer satisfaction.

Customer Service Complaint Handling CRM Email Support Escalation Management Record keeping Cross Functional Collaboration

Customer Service Representative

RSM Collect Phil., Inc

Jan 2022 - Nov 2022 (10 months)

Delivered billing and account support for client accounts, resolved service inquiries, and escalated complex issues to ensure timely resolution and client retention.

Customer Support Billing Support Account Management Escalation Management Communication Client Retention Data Entry

Virtual Assistant

Virtual Squad

Apr 2021 - Jan 2022 (9 months)

Provided administrative support, managed and uploaded leads, performed cold calling for real estate prospects, and coordinated client communications to streamline operations.

Virtual Assistance Lead Generation Cold Calling Administrative Support Client Communication

Sales Executive

Suzuki Auto Bataan by Elite North Auto Cars

Jan 2021 - Mar 2021 (2 months)

Assisted customers with vehicle purchases and financing, delivered product presentations, and closed sales by building rapport and addressing customer concerns.

Sales Client Relations Product Presentations Negotiation Financing And Close Sales

Education

Degrees, certifications, and relevant coursework

Tomas del Rosario College

Bachelor of Science in Accountancy, Accountancy

Completed coursework toward a Bachelor of Science in Accountancy at Tomas del Rosario College, focusing on accounting principles and financial reporting.