Dianne User

I am a meticulous professional well-versed in providing quality customer service support and effectively handling remote office procedures and calls. I use strong research skills to meet deadlines and process information accurately.

At Terrashops LLC (September 2022 - May 2024) I provided exceptional customer service by promptly addressing inquiries across multiple channels, engaged in soft-selling to boost revenue, and proactively moderated comments and messages on social media to maintain a positive brand image.

As a teammate handling chat and e-mail at TaskUs Inc. (October 2019 - January 2022), I supported campaigns across retail, food delivery, content moderation, and healthcare—using chat, email, and phone to resolve customer issues and collect data.

In dual roles at iQor Philippines, Inc. (April 2016 – August 2018) I served as a Collections Specialist and Customer Service Representative, successfully recovering late-stage debts, offering payment assistance options, and providing cardholders with account information and troubleshooting support. I am proficient with Google Suite and MS Office tools to keep operations running smoothly.