Kim N

Promoted to Customer Service Consultant, I managed high-value client renewals and handled escalated inquiries, significantly enhancing retention rates. I provided personalized support across multiple channels and identified recurring customer issues, advocating for process improvements and contributing insights to improve service delivery.

Provided comprehensive customer service support across email, phone, and social media platforms, efficiently processing a high volume of inquiries to ensure customer satisfaction. Assisted with administrative tasks, order processing, and effectively resolved escalated issues.

Managed over 50 daily customer interactions, effectively resolving inquiries and optimizing sales performance. Maintained accurate customer data in CRM systems for sales tracking and collaborated with cross-functional teams to achieve business development targets.

Coordinated lesson planning and engaged young learners aged 4-7 in developmental activities, fostering a positive learning environment. Provided essential administrative support, including scheduling and event planning for club activities.

Led a team of sales advisors, providing training and mentorship to enhance their sales and service skills. Analyzed customer trends to inform business growth strategies and oversaw daily operations to ensure smooth team performance and target achievement.

Grade: Distinction

Achieved a Distinction in Cambridge Technical Business Studies Level 3 Double Diploma and Cambridge Technical Health & Social Care Level 3 Extended. Also obtained GCSEs with grades ranging from 8 to 4.