Oladimeji Shekoni
@oladimejishekoni1
Driven customer support specialist with a focus on service excellence.
United KingdomWhat I'm looking for
I am a dedicated professional with extensive experience in customer support and business development. My journey began in Nigeria, where I honed my skills as a Customer Support Specialist at MTN Nigeria, achieving a remarkable 97% customer satisfaction rating. This foundation paved the way for my subsequent roles, where I successfully transitioned into business development and community management, generating significant revenue and enhancing customer engagement.
Throughout my career, I have consistently demonstrated my ability to identify customer needs and implement effective solutions. At Teleperformance, I resolved customer queries efficiently while maintaining accurate records. My role as a Community Manager at SyncDao allowed me to grow the online community by 30% in just one year, showcasing my capability to drive engagement through strategic initiatives. I am passionate about leveraging my skills to contribute to organizational success and foster positive customer experiences.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Teleperformance (Aviva Insurance)
Apr 2024 - Present (1 year 2 months)
Responsible for resolving customer queries through inbound calls, emails, and live chats. Ensured accurate maintenance of clients' medical records and identified inefficiencies in workflows to enhance user experience.
Business Development Associate
FIO Foundation
Aug 2020 - Dec 2023 (3 years 4 months)
Conducted market research to identify business opportunities and built relationships with clients. Collaborated with departments to meet client needs and successfully closed deals generating significant revenue.
Community Manager
SyncDao
Nov 2020 - Nov 2022 (2 years)
Served as the primary contact for online community members, developing strategies to engage users across social media. Improved customer satisfaction through effective feedback systems.
Brand Ambassador
Humaniq
Jan 2017 - Oct 2020 (3 years 9 months)
Conducted product demonstrations and represented the brand at events. Increased sales and brand awareness through creative marketing strategies and strong retail partnerships.
Customer Support Specialist
MTN Nigeria
Feb 2014 - Dec 2016 (2 years 10 months)
Assisted customers with inquiries and complaints via various communication channels. Maintained service records and escalated complex issues to management, achieving high customer satisfaction.
Education
Degrees, certifications, and relevant coursework
UHUniversity of Hull
Master, Criminal Justice
2022 - 2023
Studied Behavioural and Environmental Factors that predispose an Individual to Crime and what can be done to prevent and ameliorate such factors.
UIUniversity of Ibadan
Bachelor of Science, Psychology
2008 - 2014
Studied Behavioural and Environmental Factors that predispose an Individual to Behave in a Certain way.
Tech stack
Software and tools used professionally
Availability
Location
United KingdomAuthorized to work in
Job categories
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