Stefan Asare

Played a critical role in establishing The Health Lottery’s first internal contact centre, transitioning from outsourced operations. Collaborated with a small team to define workflows, develop a knowledge base, and create response templates to ensure consistent and efficient customer interactions. Delivered results by leading an outbound campaign targeting over 3,000 lapsed direct debit customers,

Coordinated the NHS Spring Booster Vaccination project, ensuring the smooth execution of vaccination bookings and follow-up aftercare calls. Facilitated the distribution of over 5 million communications (texts and letters) to support nationwide vaccination efforts, maintaining compliance with NHS policies. Achieved a 97.5% quality score, surpassing service benchmarks by resolving customer queries

Conducted in-depth research for Home Energy Scotland, analysing data from 3,000+ homes to optimize energy efficiency initiatives. Collaborated with key stakeholders to support national surveys and data-driven decision-making. Utilized Microsoft Teams for project briefings, ensuring seamless team coordination and timely project completion.

Assisted in project execution, contributing to a project delivered 12% below budget while maintaining quality and timeline objectives. Managed customer inquiries and appointment scheduling, optimizing workflow efficiency and increasing customer retention by 25%. Organized recruitment events, handling logistics, marketing, and stakeholder engagement.

Managed customer engagement initiatives, including endorsement campaigns with high-profile athletes, boosting brand credibility. Monitored social media insights, identifying trends and opportunities to enhance customer experience and engagement. Collaborated on app development projects, gathering user feedback and assisting in feature enhancements.

Grade: 2:2

Graduated with a 2:2, specializing in core modules such as Project Management, Strategic Planning, and Organizational Behaviour. Developed foundational skills in workflow optimization, risk management, and team leadership through coursework and group projects.

Completed A-Levels in Business, Citizenship, and Law, developing a solid understanding of key principles in these fields.

Grade: A*-C

Achieved A*-C grades in nine GCSE subjects, including English and Maths, demonstrating a strong foundational academic performance.