Open to opportunities

Taiwo Folarin

@taiwofolarin

Customer-focused relationship manager and project-minded coordinator with 6+ years’ experience improving service, reporting, and team performance.

United Kingdom

Message

What I'm looking for

I’m seeking a flexible or remote role in project coordination, customer success, or operations—where I can apply strong organisation, stakeholder communication, and problem-solving to deliver client-focused results and drive measurable improvements.

I’m a results-driven relationship management and project-minded professional with a recently completed MSc in Management with Project Management (Merit). I bring 6+ years of experience across customer service, relationship management, team leadership, and administrative support—always focused on measurable outcomes and client-first delivery.

At Polaris Bank, I led and motivated a team of Branch Retail Officers to strengthen performance, satisfaction, and operational excellence. I contributed to a successful product launch and helped drive a 15% rise in retail account openings, while also maintaining strong complaint handling, accurate records, and process discipline to support compliance.

In my earlier role as Customer Service Officer (I.T. Support), I achieved 98% customer satisfaction by resolving enquiries within turnaround times, streamlined onboarding to boost digital adoption, and delivered weekly training to reduce errors. Today, as an Academic Support Worker, I continue to coordinate support, produce clear reports, and provide first-line IT troubleshooting—turning structure and communication into real-world impact.

Experience

Work history, roles, and key accomplishments

Current

Academic Support Worker

Current

Barry Bennett Ltd

Jul 2025 - Present (1 year)

Provided academic support for university students with learning disabilities and coordinated learning and mobility assistance. Produced study-progress reports for disability and academic teams and delivered first-line IT support while resolving basic technical issues.

Academic Support Learning Disability Support note taking Report Writing First line IT support Time Management Student Coaching

Relationship Manager - Team Lead

Polaris Bank Limited

Sep 2024 - Apr 2025 (7 months)

Led and coached a team of Branch Retail Officers to meet sales targets, customer satisfaction, and operational excellence. Supported a successful product launch through cross-department collaboration, contributing to a 15% rise in retail account openings.

Team Leadership Coaching Sales Targets Customer Relationship Management Stakeholder Management Complaint Resolution Product Launch Business Development Performance Reviews

Customer Service Officer (IT Support)

Polaris Bank Limited

Aug 2019 - Aug 2024 (5 years)

Resolved customer enquiries and complaints within turnaround times to achieve 98% customer satisfaction while minimizing operational expenses. Promoted account growth by streamlining onboarding and supported staff through weekly training sessions, alongside IT champion duties for troubleshooting systems and maintenance issues.

Customer Service Complaint Handling Customer Satisfaction Onboarding and Support Training Facilitation Coaching Reporting IT Champion Troubleshooting Networking support Maintenance Record keeping

Admin Officer Intern

Dangote Cement Plc

Sep 2013 - Oct 2014 (1 year 1 month)

Provided administrative support to the HR manager, including meeting minutes, scheduling, and workload management to improve team productivity. Assisted with issuing letters, supporting staff welfare, streamlining recruitment tasks, coordinating interviews, and maintaining onboarding records.