Open to opportunities

Jasmine Leath

@jasmineleath

Patient service and customer support professional skilled in medical billing workflows, insurance verification, and fast, accurate recordkeeping.

United States

Message

What I'm looking for

I’m looking for a patient-focused customer support or patient services role where I can handle calls, verify insurance, manage records, and support scheduling with strict compliance and clear communication.

I’m a patient service and customer support professional with experience handling high-volume calls, managing patient accounts, and supporting busy medical environments. I’m strong in screening procedures, compliance standards, and maintaining accurate records while keeping communication clear and timely.

In roles across clinics and remote customer support, I’ve managed inbound call volumes, resolved patient inquiries, and created and maintained detailed patient cases in CRM. I also handle pre-authorization workflows by assigning and uploading required documents, and support scheduling and front-desk operations.

I bring hands-on front-desk and clinical-adjacent experience—check-in/check-out, insurance verification, co-payment collection, data entry in EHR/EMR systems, and basic equipment and medical support tasks. I’m driven by problem-solving in high-pressure situations and providing reliable service that improves patient experience and operational accuracy.

Experience

Work history, roles, and key accomplishments

Current

Patient Account Rep

Current

Consolidated Medical Practices of Memphis

Mar 2026 - Present (3 months)

Made 60–80 outbound calls to patients about accounts and collected outstanding payments. Supported patient communication and documentation using ECW Clinical Greenway.

Outbound Calling Data Entry Customer Service ECW Clinical Greenway

Current

Medical Screener

Current

Riviana Foods

Oct 2020 - Present (5 years 8 months)

Documented information in patient charts and communicated status updates to an interdisciplinary care team. Transported clients to appointments and group meetings and assisted with daily personal hygiene.

Patient Charting Interdisciplinary Care Team Caregiver Support

Patient Service Representative 1

Regional One Health

Dec 2025 - Feb 2026 (2 months)

Charted patient discharge and assisted with GICU calls and visitors. Performed data entry to support accurate patient documentation.

Medical Documentation Discharge Charting Data Entry Healthcare Customer Service Chart Management

Remote Customer Support Agent

TAG MedStaffing

Mar 2025 - Sep 2025 (6 months)

Handled 60+ inbound calls daily, addressing patient questions and resolving medical service issues. Built and maintained patient cases in CRM and verified pre-authorization by assigning and uploading required documents.

Inbound Calls Case Management Pre Authorization Requirements Document Upload Patient Support Medical Customer Service

Customer Service Representative

Internal Revenue Service

Jun 2023 - Sep 2025 (2 years 3 months)

Provided remote customer service by answering calls related to tax return questions. Completed data entry and managed 50–70 inbound calls per day.

Remote Customer Support Inbound Calls Data Entry Phone Support Call Center Operations

Patient Service Coordinator

Sanitas

Jan 2023 - Jun 2023 (5 months)

Checked in patients, entered demographic information, collected co-payments, and verified insurance. Scheduled appointments and supported front desk patient flow.

Patient Check In Insurance Verification Appointment Scheduling Front Desk Operations Patient Scheduling

Medical Front Desk Receptionist

Urgent Care Travel

Nov 2019 - Jan 2023 (3 years 2 months)

Checked patients in and out, took co-payments, and entered demographics in EHR while gathering vitals. Scheduled orders for the provider, administered injections, and supported DOT physicals and lab testing with daily patient logs.

Medical Scheduling Injections Assistance Urinalysis

Medical Screener

Amotec, Inc

Mar 2020 - Jul 2020 (4 months)

Screened patients for COVID-19 by taking temperatures and documented case status progress in logbooks and reports. Answered multi-line phone calls, directed callers, scheduled physician appointments, processed patient payments, and maintained updated patient records.

Temperature Checks Multi Line Phone Systems Appointment Scheduling Insurance ID Scanning Office Administration

Caregiver and Personal Assistant

Tender Loving Care Health Care Services

Mar 2019 - Oct 2019 (7 months)

Provided caregiving and personal assistance while performing administrative support including photo billing and bookkeeping tasks. Supported customer service needs, insurance meeting coordination, and client email correspondence.

Caregiving Personal assistance Administrative Support Bookkeeping Insurance Meeting Support Customer Service