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Avriana Armstrong

@avrianaarmstrong

Dedicated healthcare professional with extensive customer service experience.

United States

What I'm looking for

I am looking for a role that allows me to utilize my healthcare skills while contributing to patient care and support.

I am a dedicated healthcare professional with a strong background in customer service and medical assistance. With over seven years of experience in various healthcare settings, I have honed my skills in patient care, data management, and claims processing. My journey began as a Patient Care Volunteer, where I learned the importance of empathy and support in healthcare. This foundation led me to roles as a Certified Registered Medical Assistant and Customer Service Representative, where I effectively managed patient interactions and ensured accurate data entry for claims and medical records.

Throughout my career, I have consistently demonstrated my ability to analyze data, identify trends, and provide exceptional service to patients and healthcare providers alike. My experience at Zotec Partners and AR Blue Cross Blue Shield has equipped me with the knowledge of Medicare and Medicaid systems, allowing me to assist patients in navigating their healthcare needs. I am passionate about improving patient experiences and ensuring that they receive the best possible care.

Experience

Work history, roles, and key accomplishments

ZP
Current

Customer Service/Claims Reviewer

Zotec Partners

Apr 2022 - Present (3 years 2 months)

Responsible for customer service duties including answering phones and data entry for charges and claims into electronic systems. Ensured accurate processing of claims and provided support to clients.

AS

CSR/Life with Baby Enrollment Specialist

AR Blue Cross Blue Shield

Sep 2017 - Aug 2020 (2 years 11 months)

Managed data entry, updates, and reviews to ensure accurate information for Medicare and Medicaid. Handled inbound and outbound calls related to the Life with Baby maternity program.

CI

CSR/Patient Care Coordinator

Cardinal Health Inc.

Sep 2016 - Apr 2017 (7 months)

Provided patient access support and managed drug distribution services. Ensured timely referrals and assisted patients with financial programs.

US

Patient Care Volunteer for ICU/NICU

University of Medical Sciences

Feb 2017 - Feb 2017 (0 months)

Assisted in the care of critically ill patients and their families, providing support through various tasks such as maintaining cleanliness and offering companionship.

WC

Certified Registered Medical Assistant

Walker Internal Medicine Clinic Baptist Medical Center

Jun 2016 - Aug 2016 (2 months)

Performed administrative and clinical duties under physician supervision, including scheduling, maintaining medical records, and assisting with patient examinations.

SC

Certified Registered Medical Assistant

St. Vincent Primary Care Clinic

Mar 2015 - May 2016 (1 year 2 months)

Handled both administrative and clinical tasks, including scheduling appointments, insurance verification, and assisting with various medical procedures.

LC

Certified Registered Medical Assistant

Little Rock Diagnostic Clinic

Jul 2014 - Jan 2015 (6 months)

Executed administrative and clinical responsibilities, including patient data management and assisting with medical examinations.

CD

Intern Medical Assistant

Center for Arthritis and Rheumatic Diseases

Apr 2014 - Jul 2014 (3 months)

Completed clinical and administrative tasks as part of the Medical Assisting Program, providing support to patients and assisting with medical procedures.

GC

Daycare Aide

G's Day and Evening Care

May 2012 - May 2012 (0 months)

Supported the daily care of infants and toddlers, including meal preparation and supervising activities, while also performing basic clerical duties.

Education

Degrees, certifications, and relevant coursework

Avriana hasn't added their education

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Tech stack

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Avriana Armstrong - Customer Service/Claims Reviewer - Zotec Partners | Himalayas