Talisa Pickens

Verified insurance benefits and initiated referrals/authorizations for over 500 patient accounts monthly. Ensured compliance with patient protection laws while providing extensive customer service.

Managed insurance verification, referrals, and authorizations for over 250 patient accounts monthly. Demonstrated strong problem-solving skills and attention to detail in claims processing.

Handled medical billing and patient check-out, including collecting co-pays, deposits, and deductibles. Assisted patients with financial arrangements and maintained patient privacy.

Managed front desk operations, including verifying membership renewals and preparing employee charts. Performed general office duties, money handling, and provided customer service.

Obtained demographic and insurance information, collected co-pays, and assisted patients with financial arrangements. Managed appointments, patient check-in/out, and adhered to patient protection laws.

Collected demographic and insurance information, co-pays, deposits, and deductibles at the point of service. Assisted patients with financial arrangements and ensured customer satisfaction.

Verified patient demographics and collected co-pays, while also assisting with financial arrangements. Performed general medical office duties including filing, faxing, and scheduling appointments.

Assisted with general office duties including faxing, filing, scanning, and answering phones. Provided heavy customer service and managed employee demographics.

Handled 150-200 inbound calls daily, addressing customer questions and concerns with professionalism. Collected payments, sold products, and attended meetings on new product offerings.

Assisted customers with product inquiries and facilitated the creation of new business accounts. Managed payment collection and performed general office duties.

Managed employee demographics and created department schedules for over 150 employees. Performed general office duties and organized monthly meetings for the entire store.

Managed customer demographics, performed general office duties, and handled cold calling and payment collection. Participated in live remote events to promote the company and sell products.

Addressed customer concerns, assisted cashiers, and managed store zoning. Attended monthly meetings to organize ideas for store profitability.

Grade: 3.76

Completed an Associate's Degree in Communication, focusing on key principles and practices within the field. Achieved a GPA of 3.76, demonstrating strong academic performance.