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Zyon GaryZG
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Zyon Gary

@zyongary

Licensed Insurance Agent and customer service professional delivering accurate, compliant support through calls, CRM, and first-call resolution.

United States
Message

What I'm looking for

I’m looking for a customer-focused team where I can deliver first-call resolution, accurate order entry, and compliant support using CRM tools. I thrive in fast-paced environments that value professionalism, adaptability, and measurable quality standards.

I’m a detail-oriented Licensed Insurance Agent with 3+ years of experience supporting customers in healthcare and service-based environments. I handle high-volume inbound and outbound inquiries across phone and digital channels while keeping policy accuracy and customer satisfaction at the center of every interaction.

Across my roles, I’ve built a reputation for first-call resolution, precise order entry, and efficient issue resolution in fast-paced settings. I document and track requests across multiple systems, partnering with cross-functional teams to troubleshoot complex concerns and maintain compliance standards, including HIPAA.

I bring strong CRM proficiency to manage leads, interactions, and follow-up, along with confidence using Microsoft Office tools and Windows-based applications for accurate recordkeeping and reporting. I’m professional, adaptable under pressure, and committed to providing compliant, effective solutions for policyholders and patients.

Experience

Work history, roles, and key accomplishments

AW

Administrative Assistant

Align Psychiatry & Wellness

May 2023 - Mar 2024 (10 months)

Entered and verified patient orders, insurance information, and billing records with precision while maintaining confidentiality. Handled email and phone correspondence and supported scheduling, follow-up communication, and documentation management for providers and patients.

Education

Degrees, certifications, and relevant coursework

Valencia College logoVC

Valencia College

Associate of Arts, General Studies

2022 -

Pursuing an Associate of Arts in General Studies at Valencia College (in progress) since May 2022.

Tech stack

Software and tools used professionally

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