Zyon Gary
@zyongary
Licensed Insurance Agent and customer service professional delivering accurate, compliant support through calls, CRM, and first-call resolution.
What I'm looking for
I’m a detail-oriented Licensed Insurance Agent with 3+ years of experience supporting customers in healthcare and service-based environments. I handle high-volume inbound and outbound inquiries across phone and digital channels while keeping policy accuracy and customer satisfaction at the center of every interaction.
Across my roles, I’ve built a reputation for first-call resolution, precise order entry, and efficient issue resolution in fast-paced settings. I document and track requests across multiple systems, partnering with cross-functional teams to troubleshoot complex concerns and maintain compliance standards, including HIPAA.
I bring strong CRM proficiency to manage leads, interactions, and follow-up, along with confidence using Microsoft Office tools and Windows-based applications for accurate recordkeeping and reporting. I’m professional, adaptable under pressure, and committed to providing compliant, effective solutions for policyholders and patients.
Experience
Work history, roles, and key accomplishments
Administrative Assistant
Align Psychiatry & Wellness
May 2023 - Mar 2024 (10 months)
Entered and verified patient orders, insurance information, and billing records with precision while maintaining confidentiality. Handled email and phone correspondence and supported scheduling, follow-up communication, and documentation management for providers and patients.
Education
Degrees, certifications, and relevant coursework
Valencia College
Associate of Arts, General Studies
2022 -
Pursuing an Associate of Arts in General Studies at Valencia College (in progress) since May 2022.
Availability
Location
Authorized to work in
Salary expectations
Job categories
Skills
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