Open to opportunities

Kimberly Conrad

@kimberlyconrad

Message

I am a technical support specialist delivering clear troubleshooting and exceptional customer service.

United States

Message

What I'm looking for

I'm seeking a technical support role where I solve customer issues, improve processes, work in a collaborative fast-paced team, and continue learning technologies with opportunities for growth and leadership.

I am a detail-oriented, motivated technical support professional with an Associate in Medical Administration, eager to launch my career as a Technical Support Specialist.

In retail and support roles I resolved customer inquiries via phone, email, and chat, maintaining a 95% satisfaction rating, guided users through troubleshooting to improve first-contact resolution, documented and escalated complex cases, and helped streamline processes to reduce average response time by 20% while resolving 30+ issues weekly.

I bring strong communication, problem-solving, training experience, and Microsoft Office proficiency; I am committed to continuous learning and providing prompt, effective technical support that enhances user experience.

Experience

Work history, roles, and key accomplishments

Current

Assistant Manager

Current

Speedway

Jun 2025 - Present (2 months)

Resolved customer inquiries via phone, email, and chat, maintaining a 95% satisfaction rating and improving first-contact resolution. Collaborated with team members to streamline support processes, reducing average response time by 20%.

Customer Service Technical Support Troubleshooting Communication Microsoft Office Microsoft Excel Documentation Team Collaboration

Assistant Manager

Family Dollar

Jun 2024 - Oct 2024 (4 months)

Assisted patrons with computer and software troubleshooting, resolving 30+ issues weekly and providing step-by-step guidance for digital platforms. Maintained accurate records of support requests and contributed to the team knowledge base.