KMKashif martin
@kashifmartin
Aspiring IT professional with a strong background in customer service.
United StatesWhat I'm looking for
I am currently pursuing an Associate's Degree in Information Technology and have a solid foundation in customer service and technical support. My experience includes working as a Help Desk Tech, where I provided tech support and installation services, ensuring customer satisfaction through effective troubleshooting and communication.
Throughout my career, I have held various roles that have honed my skills in customer interaction and problem-solving. From cashier positions at Speedway and NAPA to tutoring roles, I have consistently demonstrated my ability to assist customers and manage tasks efficiently. I am eager to leverage my education and experience in a challenging IT role that allows me to grow and contribute to a dynamic team.
Experience
Work history, roles, and key accomplishments
Cashier
Speedway Gas Station
Oct 2023 - Mar 2024 (5 months)
Assisted customers with bagging items and processed transactions efficiently. Maintained a clean and organized checkout area.
Cashier
NAPA
Jun 2023 - Jul 2023 (1 month)
Processed customer transactions and assisted in locating items within the store. Gained knowledge of automotive parts and inventory.
HelpDesk Assistant
Normandale Community College
Jul 2016 - Dec 2018 (2 years 5 months)
Incorporated Help Desk principles into daily activities and developed automated tasks to improve efficiency. Provided direct support to customers on technical issues and service requests.
Help Desk Tech
TDX Tech
Oct 2018 - Nov 2018 (1 month)
Provided technical assistance and performed installations of various products. Configured systems and troubleshooted basic computer issues for customers.
Cashier
Staples
Sep 2013 - Dec 2013 (3 months)
Assisted with stocking merchandise throughout the store. Bagged customer purchases and processed transactions at the register.
Cashier
Sam's Club
Aug 2012 - Jul 2013 (11 months)
Helped customers with bagging their items and efficiently processed transactions. Maintained a friendly and helpful demeanor.
Tutor
America Reads Organization
May 2011 - Dec 2011 (7 months)
Maintained attendance data and provided feedback on student work and behavior. Planned and led afternoon activities and study sessions.
Waiter
Augustana Regent
Jun 2008 - Aug 2008 (2 months)
Supervised dining room staff and ensured proper table settings. Assisted dietary supervisor and maintained a clean and safe environment.
Education
Degrees, certifications, and relevant coursework
ECEastern Gateway Community College
Associates Degree, Information Technology
Grade: 3.0
Currently pursuing an Associates Degree in Information Technology. Plan to transfer to Purdue Global to complete the degree.
UCUniversity of Minnesota-Twin Cities
Coursework, Sociology
2020 - 2020
Completed coursework towards a degree in Sociology within the College of Liberal Arts.
NCNormandale Community College
Coursework, Generals
Grade: 3.9
Completed coursework towards Generals.
Availability
Location
United StatesAuthorized to work in
Job categories
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