Open to opportunities

Mariam Shafiq

@mariamshafiq

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Customer-focused professional with expertise in teaching and marketing.

United Kingdom

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to utilize my customer service and marketing skills.

I am a highly skilled and customer-focused professional with a diverse background in teaching, customer service, and marketing. My experience has equipped me with the ability to deliver exceptional customer experiences while utilizing my IT skills to streamline processes. I pride myself on my effective time management and problem-solving abilities, which have been essential in my roles.

Throughout my career, I have demonstrated exceptional communication and influencing skills, fostering collaboration among team members to achieve shared objectives. My dedication to providing high-quality work has been evident in my roles, from being a Marketing Executive at V CARE, where I successfully executed marketing strategies, to my time as an Associate at TK Maxx, where I contributed to a positive shopping experience for customers.

I am committed to continuous personal and professional growth, and I thrive in dynamic, results-driven environments. I look forward to leveraging my skills and experiences to contribute effectively to a new team.

Experience

Work history, roles, and key accomplishments

Associate

TK Maxx

Oct 2022 - Jun 2023 (8 months)

Collaborated with a dynamic team to provide excellent customer service, maintained store organization, and facilitated smooth operations. Contributed to a positive shopping experience for customers.

Customer Service Teamwork Customer Experience

Marketing Executive

V CARE

Oct 2018 - Sep 2022 (3 years 11 months)

Successfully executed marketing strategies, managed brand campaigns, and conducted market research. Resulted in increased brand visibility, customer engagement, and revenue growth.

Marketing Strategy Brand Management Campaign Management Market Research Customer Engagement

Customer Services Executive

Ibex Global

Apr 2017 - Sep 2018 (1 year 5 months)

Delivered exceptional customer service, resolving inquiries and concerns in a timely and professional manner. Maintained a high level of customer satisfaction and contributed to team success.

Customer Service Customer Satisfaction Problem Solving Communication

Teacher

Allied School

Mar 2016 - Apr 2017 (1 year 1 month)

Developed and delivered engaging lessons, fostered a positive learning environment, and provided personalized support to students. Promoted their academic growth and achievement.

Classroom Management Communication

Education

Degrees, certifications, and relevant coursework

University of Hertfordshire

MSE, International Business

Currently pursuing advanced studies in International Business, focusing on global market dynamics and strategic management. Developing expertise in cross-cultural communication and international trade practices.

Lahore College for Women University

MSE, Economics

Completed a Master of Science in Economics, focusing on advanced economic theories and quantitative analysis. Gained expertise in microeconomics, macroeconomics, and econometrics.

Lahore College for Women University

BS (Hons), Economics

Earned a Bachelor of Science (Honors) in Economics, covering foundational principles of economic thought and application. Developed analytical skills through coursework in statistics and economic modeling.

Lahore Board

Intermediate, Commerce

Completed Intermediate education with a focus on Commerce, gaining foundational knowledge in business principles and accounting. Prepared for higher education in related fields.