My background is in account management, where I've spent my time keeping projects and service requests on track, coordinating across teams, and making sure customers and internal stakeholders stay informed. I've managed 100+ accounts and worked closely with 11 field technicians to coordinate schedules, resources, timelines, and service commitments. I also have experience resolving escalations, analyzing service data, identifying opportunities to improve processes, and helping create organizational templates to make onboarding new accounts more efficient.
Over time, I've realized that some of my favorite parts of my work are the behind-the-scenes coordination, problem-solving, and process improvement that keep everything running smoothly. I'm now looking to build on those strengths in an operations or project coordination role with a collaborative, remote-first company that offers opportunities to learn, grow, and make a meaningful contribution while maintaining a healthy work-life balance.
