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khush sultana

@khushsultana

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Lead ServiceNow Architect at Speedcast who modernized enterprise platforms and architected AI-driven workflows.

United States

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At Speedcast, I lead the architecture, governance, and implementation of enterprise ServiceNow solutions. I architected AI-driven workflows using Now Assist, AI Agents, Predictive Intelligence, and AI Search, and designed Demand Management and application portfolio management solutions.

Earlier, at Ally Financial, I designed ServiceNow solutions and integrations across ITSM, ITOM, CMDB, HRSD, and ITAM. I began developing enterprise web applications at Zurich Insurance, then moved into ServiceNow development at UMB Bank and Bridgeview Partners.

Experience

Work history, roles, and key accomplishments

Current

Lead ServiceNow Architect

Current

Speedcast

Mar 2022 - Present (4 years 7 months)

Lead the architecture, design, governance, and implementation of enterprise-wide ServiceNow solutions supporting global digital transformation initiatives across multiple business functions.

Senior Technical Consultant - ServiceNow

Ally Financial

Apr 2020 - Feb 2022 (1 year 10 months)

Designed and implemented enterprise ServiceNow solutions across ITSM, ITOM, CMDB, HRSD, ITAM, CSM, and Service Portal. Developed scalable applications using Flow Designer, IntegrationHub, Business Rules, Script Includes, Client Scripts, UI Policies, and Service Catalog.

Senior ServiceNow Developer

Bridgeview Partners

Jan 2018 - Mar 2020 (2 years 2 months)

Developed and enhanced ServiceNow applications supporting ITSM, HRSD, CMDB, Discovery, Service Catalog, Knowledge Management, and Employee Services. Configured Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, Scheduled Jobs, ACLs, Import Sets, and Transform Maps.

ServiceNow Developer

UMB Bank

Sep 2014 - Dec 2017 (3 years 3 months)

Configured and customized ITSM applications including Incident, Problem, Change, Request, Service Catalog, Knowledge Management, and CMDB. Developed Client Scripts, Business Rules, Script Includes, UI Policies, UI Actions, and catalog workflows using JavaScript and Glide APIs.

JavaScript Developer

Zurich Insurance

Jan 2012 - Aug 2014 (2 years 7 months)

Developed responsive enterprise web applications using JavaScript, HTML, CSS, AngularJS, JSON, and AJAX. Built reusable UI components and client-side functionality for internal business applications.