Shabbir Abbas Sayed
@shabbirabbassayed
I build enterprise ServiceNow solutions across ITSM, ITOM, CMDB, and automation.
United StatesWhat I'm looking for
I've led enterprise ServiceNow implementations for ServiceNow, Hackensack Meridian Health, Visa, and KPMG US, spanning ITSM, ITOM, CMDB/CSDM, ITAM, SecOps, IRM/GRC, HRSD, CSM, FSM, and Strategic Portfolio Management. I design platform strategy and architecture while remaining hands-on with development, integrations, automation, and optimization.
At ServiceNow, I've implemented AI capabilities, cloud observability, customer workflows, asset governance, risk and compliance automation, and security operations. I use JavaScript, Glide APIs, Flow Designer, IntegrationHub, Discovery, Service Mapping, and Performance Analytics to connect business needs with scalable ServiceNow outcomes.
Experience
Work history, roles, and key accomplishments
Implemented AI capabilities within ServiceNow and enhanced monitoring with Event Management and AIOps. Designed customer-centric workflows using CSM and ITAM, and implemented CMDB aligned with CSDM.
Delivered employee-centric workflows using ServiceNow HRSD and implemented Virtual Agent and AI Search. Implemented Discovery, CI/CD pipelines with DevOps, and Field Service Management.
Implemented ServiceNow ITOM including Discovery, Service Mapping, and Event Management. Designed custom applications using App Engine and managed MID Server infrastructure.
Developed and configured core ITSM functionalities including Incident, Problem, and Change Management. Administered the platform by managing users, groups, roles, ACLs, and update sets.
Gathered and documented business and functional requirements, led requirement elicitation workshops, and created process models and gap analysis documentation. Supported UAT planning and execution.
Education
Degrees, certifications, and relevant coursework
University of Mumbai
Bachelor of Engineering, Computer Engineering
Bachelor of Engineering in Computer Engineering.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Social media
Skills
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