Khurram Tariq
@khurramtariq
Senior management professional driving customer experience, sales growth, and operational excellence.
PakistanWhat I'm looking for
I am a senior management professional with 23 years of experience in customer relationship management, sales, quality assurance and operations. I am currently Retail Development Manager at Jazz Cash.
I have a consistent track record of attaining sales targets, upselling, and driving month-over-month merchant growth through market visibility and merchant acquisition. I have been recognized with multiple awards including Best Quality Assurance Supervisor (three times), Century Club (2008) and six Best Floor Supervisor nationwide recognitions.
I build high-performance teams, implement process improvements, manage franchise servicing and backend support, and focus on escalating service quality to improve customer experience across telecom, ISP and retail channels.
Experience
Work history, roles, and key accomplishments
Retail Development Manager
Jazz Cash
May 2023 - Present (2 years 3 months)
Manage JazzCash supervisors and retail development officers to increase merchant QR business and month-over-month merchant additions through targeted market visits and merchant engagement.
Area Sales Manager
Telenor Pakistan
Jan 2022 - Jan 2023 (1 year)
Drove gross adds and revenue growth across the Vehari/Hasilpur territory, enabled retail franchises, and executed strategic projects to improve market share and product uptake.
Customer Experience Manager
Transworld Enterprise Services
Oct 2017 - Dec 2021 (4 years 2 months)
Improved customer service experience and backend support for the Lahore region by developing procedures, mentoring agents, and managing email, complaints and order workflows to enhance service quality.
Customer Experience Hotspot & Backend Support Manager
Transworld Enterprise Services
Oct 2017 - Dec 2021 (4 years 2 months)
Improved customer service experience by developing service procedures, mentoring agents, and applying best practices while managing backend support, email correspondence, complaints, and order management for Lahore region.
Floor Supervisor
Mobilink (PMCL)
Nov 2009 - May 2013 (3 years 6 months)
Supervised contact centre operations in Islamabad, met targets for speed, efficiency and first-call resolution, and led quality initiatives that earned national recognition and awards.
Customer Experience Center Manager
Jazz
Nov 2009 - May 2013 (3 years 6 months)
Led sales and service operations to exceed monthly sales targets, redesigned processes to improve customer service quality, and implemented metrics and audits to drive productivity and FCR improvements.
Floor Supervisor (Assistant Manager)
Mobilink (PMCL)
May 2008 - Oct 2009 (1 year 5 months)
Supervised contact centre operations, set and met performance targets for speed, efficiency and first call resolution, and coordinated recruitment, training and daily operations to improve quality and productivity.
Team Lead (Contact Centre)
Mobilink (PMCL)
May 2006 - May 2008 (2 years)
Led contact centre teams to achieve service and quality targets, collaborated with cross-functional teams to resolve escalations, and drove productivity improvements through training and performance initiatives.
Team Lead / Analyst
Mobilink (PMCL)
May 2006 - May 2008 (2 years)
Conducted quality assurance, training and analysis to raise call centre quality standards, designed TNAs and supported performance improvement initiatives.
Customer Services Representative
Mobilink (PMCL)
Feb 2003 - May 2006 (3 years 3 months)
Handled front- and back-end customer operations, resolved service issues, managed escalations and maintained service-level standards across support channels.
Team Lead/Analyst (Quality Assurance)
Mobilink (PMCL)
Feb 2003 - May 2006 (3 years 3 months)
Owned quality assurance and training functions, performing call analysis, designing training needs assessments, and implementing process improvements to raise service standards and agent performance.
Education
Degrees, certifications, and relevant coursework
Preston University Islamabad
Executive Master of Business Administration, Project Management
Executive MBA with a focus on Project Management from Preston University Islamabad, completed in 2010.
UPUniversity of the Punjab
Bachelor of Commerce, Commerce
Bachelor of Commerce from the University of the Punjab, Lahore, completed in 1999.
Availability
Location
PakistanAuthorized to work in
Job categories
Skills
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