Open to opportunities

Dayan Gull

@dayangull

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Experienced store manager with a passion for improving customer experience.

Pakistan

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What I'm looking for

I am looking for a role that allows me to leverage my management skills in a dynamic environment, focusing on team development and customer satisfaction.

I am an experienced and dedicated store manager with over 7 years of retail management experience. Throughout my career, I have amassed significant sales achievements and have consistently worked to improve the overall client experience. My ability to streamline store operations has led to enhanced efficiency within the workforce, allowing my team to thrive.

My leadership skills are complemented by excellent communication abilities, which have proven essential in boosting team morale and fostering a collaborative environment. I take pride in my analytical skills and attention to detail, which have enabled me to manage inventory effectively and ensure customer satisfaction in every interaction.

Experience

Work history, roles, and key accomplishments

Current

Manager

Current

Sunstar Departmental Stores

Feb 2018 - Present (7 years 6 months)

Managed staff, inventory, and financial ledgers for multiple departmental stores. Prepared income/expenditure reports and evaluated employee KPIs to ensure smooth operations.

Inventory Management Financial Reporting Vendor Management Cash Flow Management Operations Management KPIs

Team Lead

Equilibrium Gaming Lounge

Nov 2016 - Dec 2017 (1 year 1 month)

Managed customer inquiries and resolved technical issues within the gaming cafe. Oversaw inventory and prepared daily financial reports for income and expenditure.

Team Leadership Inventory Management Technical Support Customer Service Financial Reporting

Customer Support Representative

Mindbridge

Mar 2016 - Aug 2016 (5 months)

Managed customer orders and resolved complaints efficiently, ensuring high customer satisfaction. Communicated effectively with restaurants and riders to streamline delivery processes.

Customer Support Communication Problem Solving Order Management Customer Satisfaction