Kharisma User

Handled an average of 60+ customer inquiries daily via phone, email, and chat, resolving 95% of issues without escalation. Guided policyholders through claims filing, coverage details, and billing concerns, ensuring clarity and compliance while maintaining a high customer satisfaction score.

Provided attentive and nurturing care for children from infants to preschool age, creating a safe, stimulating environment that supported holistic development. Developed and led age-appropriate educational and recreational activities, while maintaining daily routines and communicating regularly with parents regarding child progress.

Delivered exceptional customer service by assisting shoppers, answering questions, and efficiently resolving issues. Operated cash registers, processed transactions accurately, and managed returns while maintaining store cleanliness and organizing merchandise displays to ensure a visually appealing environment.

Provided exceptional customer experience by warmly greeting and engaging clients, demonstrating deep product knowledge, and personalizing interactions. Maintained high grooming standards and ensured the store ambiance aligned with luxury expectations, while effectively handling complaints and discreetly managing high-profile clients.

Provided remote and phone-based assistance for auto and homeowner’s insurance policies, ensuring customer satisfaction. Trained new employees on CRM usage and customer interaction protocols, and was recognized multiple times for exceptional service and teamwork.

Grade: 3.8

Completed high school education with a strong academic performance, achieving a GPA of 3.8. Focused on foundational subjects to prepare for future academic and professional pursuits.