Open to opportunities

Ciera Nash

@cieranash

Message

Dedicated customer service representative with a decade of experience.

United States

Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative with over a decade of experience in the insurance, dispatching, and retail sectors. My proven track record of exceeding customer expectations and building lasting relationships has been a cornerstone of my career. I excel at leveraging remote work tools, upselling, and problem-solving to enhance satisfaction and deliver seamless service experiences.

In my current role as a WFH Customer Service Representative at Coach, I proactively resolve customer inquiries with a solutions-focused approach, consistently receiving positive feedback. My previous experience as a Dispatcher at Agero Roadside Assistance honed my ability to manage critical situations with precision, ensuring swift service delivery for stranded motorists. I am passionate about identifying opportunities for process improvements to enhance the overall customer journey.

Throughout my career, I have demonstrated a customer-first mindset and operational excellence, which has allowed me to exceed performance benchmarks and foster long-term client loyalty. I am committed to delivering exceptional service and continuously improving my skills to meet the evolving needs of customers.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

Coach

Feb 2024 - Present (1 year 5 months)

Proactively resolved customer inquiries with a solutions-focused approach, consistently receiving positive feedback. Leveraged advanced communication tools to maintain seamless interactions in a remote setting and identified opportunities for process improvements.

Customer Service Problem Solving Process Improvement Customer Satisfaction CRM

Dispatcher/Customer Service

Agero Roadside Assistance

Jun 2022 - Mar 2024 (1 year 9 months)

Managed critical roadside assistance dispatch with precision, ensuring swift service delivery for stranded motorists. Maintained meticulous records of customer interactions, enabling efficient follow-up and resolution, and exceeded performance benchmarks through a customer-first mindset.

Customer Service Performance Management Roadside Assistance Communication Problem Solving

Insurance Agent

AssuranceIQ

Feb 2022 - May 2023 (1 year 3 months)

Drove client satisfaction by delivering personalized insurance consultations and identifying tailored solutions. Surpassed sales targets through innovative outreach and superior relationship management, establishing strong client trust and rapport.

Consultation Relationship Management Sales Targets Financial Products Upselling

Call Center Representative

NobleVoice LLC

Aug 2018 - Jan 2022 (3 years 5 months)

Supported prospective students by presenting personalized educational pathways, enhancing decision-making confidence. Consistently achieved call quality and customer satisfaction metrics, ensuring exceptional service delivery.

Call Center Operations Customer Service Quality Assurance Communication Problem Solving Data Entry

Retail Sales Associate

Walmart SuperCenter

Feb 2016 - Dec 2018 (2 years 10 months)

Assisted customers in locating desired products and provided recommendations for new brands, driving increased sales. Delivered exceptional in-store experiences, contributing to repeat business and positive customer feedback, while handling transactions with accuracy and professionalism.

Customer Experience Inventory Management