CNCiera Nash
@cieranash
Dedicated customer service representative with a decade of experience.
United StatesWhat I'm looking for
I am a dedicated Customer Service Representative with over a decade of experience in the insurance, dispatching, and retail sectors. My proven track record of exceeding customer expectations and building lasting relationships has been a cornerstone of my career. I excel at leveraging remote work tools, upselling, and problem-solving to enhance satisfaction and deliver seamless service experiences.
In my current role as a WFH Customer Service Representative at Coach, I proactively resolve customer inquiries with a solutions-focused approach, consistently receiving positive feedback. My previous experience as a Dispatcher at Agero Roadside Assistance honed my ability to manage critical situations with precision, ensuring swift service delivery for stranded motorists. I am passionate about identifying opportunities for process improvements to enhance the overall customer journey.
Throughout my career, I have demonstrated a customer-first mindset and operational excellence, which has allowed me to exceed performance benchmarks and foster long-term client loyalty. I am committed to delivering exceptional service and continuously improving my skills to meet the evolving needs of customers.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Coach
Feb 2024 - Present (1 year 5 months)
Proactively resolved customer inquiries with a solutions-focused approach, consistently receiving positive feedback. Leveraged advanced communication tools to maintain seamless interactions in a remote setting and identified opportunities for process improvements.
Dispatcher/Customer Service
Agero Roadside Assistance
Jun 2022 - Mar 2024 (1 year 9 months)
Managed critical roadside assistance dispatch with precision, ensuring swift service delivery for stranded motorists. Maintained meticulous records of customer interactions, enabling efficient follow-up and resolution, and exceeded performance benchmarks through a customer-first mindset.
Insurance Agent
AssuranceIQ
Feb 2022 - May 2023 (1 year 3 months)
Drove client satisfaction by delivering personalized insurance consultations and identifying tailored solutions. Surpassed sales targets through innovative outreach and superior relationship management, establishing strong client trust and rapport.
Call Center Representative
NobleVoice LLC
Aug 2018 - Jan 2022 (3 years 5 months)
Supported prospective students by presenting personalized educational pathways, enhancing decision-making confidence. Consistently achieved call quality and customer satisfaction metrics, ensuring exceptional service delivery.
Retail Sales Associate
Walmart SuperCenter
Feb 2016 - Dec 2018 (2 years 10 months)
Assisted customers in locating desired products and provided recommendations for new brands, driving increased sales. Delivered exceptional in-store experiences, contributing to repeat business and positive customer feedback, while handling transactions with accuracy and professionalism.
Education
Degrees, certifications, and relevant coursework
Olive Harvey College
Associate of Arts, General Studies
Grade: 3.4
Completed coursework at Olive Harvey College, focusing on general studies. Achieved a GPA of 3.4.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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