Kathie Phipps

I am a dedicated customer care professional with extensive experience in providing exceptional support and service to clients. Currently, I work as a Customer Care Associate II at Guardian Life Insurance, where I make outbound calls to claimants, ensuring they receive timely updates on their claims. My role involves researching claims to bring quick resolutions and collaborating with cross-functional teams to address complex issues. I pride myself on maintaining a high level of professionalism and empathy, which has consistently resulted in positive customer experiences.

Prior to my current position, I served as an E-commerce Customer Care Representative at MSC Industrial Supply Co. for over seven years. In this role, I built long-term relationships with customers by delivering top-notch service and detailed information regarding their orders. I effectively communicated with vendors to manage backorder availability and provided product knowledge training to new hires, ensuring our team maintained a high standard of service quality. My commitment to customer satisfaction drives me to continuously seek innovative strategies to address customer needs and resolve concerns.