abdelrahman moustafa
@abdelrahmanmoustafa
Customer Support & Experience Specialist focused on US clients—resolving issues, driving retention, and upselling effectively.
EgyptWhat I'm looking for
I’m an English-speaking Customer Support & Customer Experience Specialist with 2+ years of experience supporting US customers through inbound calls. I’m known for troubleshooting, resolving customer issues efficiently, and keeping customer satisfaction high even during complex interactions.
In my US Comcast account role, I handled internet, TV, and landline inquiries, managed customer retention cases through save attempts and objection handling, and performed upselling and cross-selling when appropriate. I used CRM systems including Salesforce and CSG (plus dialer platforms), managed 20+ inbound interactions daily, and achieved performance targets ranging from 85% to 100%+ while frequently ranking among top-performing agents.
Previously, I supported Talabat accounts at Teleperformance and Octopus, assisting customers with orders, delays, and service issues while handling complaints professionally. With a Bachelor’s Degree in Psychology and strong Arabic (native) and English (B2) skills, I bring a customer-first mindset to every conversation.
Experience
Work history, roles, and key accomplishments
Talabat Support Specialist
Teleperformance
Assisted customers through inbound calls regarding orders, delays, and service issues, providing accurate solutions and maintaining a positive customer experience. Handled complaints professionally and ensured issue resolution.
US Comcast Support & Sales Spec
Sutherland
Supported US customers via inbound calls for internet, TV, and landline services, resolving issues through troubleshooting and customer support. Managed retention save attempts and recommended suitable solutions, performing upselling/cross-selling when appropriate while handling 20+ interactions daily and meeting performance targets (85% to 100%+).
Talabat Support Specialist
Octopus
Handled inbound customer calls related to orders and service requests, resolving issues and providing effective solutions. Maintained professional communication to support customer satisfaction.
Education
Degrees, certifications, and relevant coursework
Faculty of Arts
Bachelor's degree in Psychology, Psychology
Bachelor's degree in Psychology from the Faculty of Arts.
Tech stack
Software and tools used professionally
Availability
Location
EgyptAuthorized to work in
Job categories
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