I'm looking for a remote customer-focused role where I can use my experience in B2B sales and customer support, build strong client relationships, solve problems, and grow professionally within an international team.
Looking for a job
Azza Ahmed AbdAllah
@azzaahmedabdallah
B2B sales and customer support professional experienced with U.S. customers, Salesforce, problem-solving, and client relationships.
EgyptWhat I'm looking for
I’m a customer-focused professional with experience in B2B sales and technical support for U.S. customers. I currently work with Amazon Business, helping business customers understand their needs and find suitable solutions. Previously, I provided technical support for Verizon customers, which strengthened my problem-solving, communication, and customer service skills.
I’m experienced with Salesforce, Microsoft Office, CRM documentation, and working in KPI-driven environments. I have consistently achieved strong performance results and also support new team members during their onboarding.
I’m currently looking to grow in Customer Success, Customer Support, Client Support, or Sales Support within a remote international team.
Experience
Work history, roles, and key accomplishments
Support U.S. business customers by identifying their needs, recommending suitable solutions, and building strong relationships. Use Salesforce to document interactions and follow-ups. Consistently achieved strong KPI results, including 100% performance in my most recent three months, and support new hires through shadowing and live assistance.
Supported Verizon U.S. customers with device, account, and service-related issues. Diagnosed problems remotely and guided customers through clear step-by-step solutions. Handled challenging interactions with patience and ownership, focusing on effective resolution and a positive customer experience.
SE
Economics Instructor
Self-emplyed
Apr 2023 - Feb 2024 (10 months)
Provided independent economics instruction, prepared learning materials, and simplified complex economic concepts to meet different learning needs.
Education
Degrees, certifications, and relevant coursework
AU
Alexandria University
Bachelor of Economics, Economics
2019 - 2023
Grade: 3.44
Graduated with an overall grade of Very Good. Completed graduation research on the mutual impact between investment and the Suez Canal, strengthening my research and analytical skills.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
EgyptAuthorized to work in
Salary expectations
12k-24k USD
Job categories
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