Khadijeh Abdollahi

Develop and execute international B2B sales strategy and annual business plans to expand market share and revenue streams across assigned territories. Own full revenue accountability for monthly, quarterly, and annual targets, driving sustainable growth and profitability.

Lead, coach, and develop Relationship Managers to deliver premium service for high-net-worth clients. Oversee onboarding, ensuring complete documentation, KYC, due diligence, and regulatory compliance.

Manage and optimize development, implementation, maintenance of credit and collections systems, procedures and policies, ensuring timely receivables, mitigating financial risk, and maintaining strong client relationships. Assess and monitor the creditworthiness of clients, approving or declining credit applications based on thorough analysis.

Serve as the final point of escalation for resolving complex hardware, software, and network issues and supporting tier II representatives and technicians via phone, email, remote tools. Coordinate solutions and ensure customer satisfaction by handling three different line of businesses: Fiber, Mobility, Internet AIR for AT&T products and services.

Provide Tier 2 technical support for mobile services, devices, and applications (smartphones, tablets, wearables, hotspots). Troubleshoot and resolve hardware, software issues and errors related to mobile phones, tablets and laptops.

Manage key customer care and development of junior team members. Plan and take responsibility for sales, distribution and product display.

Perform various commercial import and export affairs. Manage three junior colleagues and prepare reports for senior management.

Manage a sales team, provide advice to customers, and sign contracts with business partners and customers. Coach, support and motivate sales team to maximize profitability.

PhD Researcher in Economics and Management, researching artificial intelligence in software development.

Second bachelor's degree in English Language, including literature, research methods, and translation.

Bachelor's degree in Information Technology, covering data structures, network management, databases, and programming.

Professional MBA in Project Management, covering leadership, operations, and project management methods.