Kgomotso Manzini
@kgomotsomanzini
Detail-oriented customer service professional with strong problem-solving skills.
South AfricaWhat I'm looking for
My name is Kgomotso Manzini, and I am a dedicated customer service professional with over three years of experience in managing customer inquiries and ensuring high satisfaction levels. My journey began at Merchants, where I honed my skills in handling customer inquiries and providing timely solutions. This experience laid the foundation for my subsequent roles at DashBPO and Concentrix, where I further developed my expertise in CRM software and customer relationship management.
At Concentrix, I assist customers with mobile billing and device purchases, ensuring that each interaction is handled with care and efficiency. My ability to troubleshoot issues and provide detailed explanations has significantly contributed to customer satisfaction. I am passionate about streamlining administrative processes and enhancing the overall customer experience, and I am eager to bring this passion to new opportunities in administration or data capturing.
Experience
Work history, roles, and key accomplishments
Customer Service Advisor
Concentrix
Nov 2023 - Present (1 year 6 months)
Assist customers with mobile bill payments and device purchases. Provide detailed bill explanations and resolve inquiries efficiently while ensuring high customer satisfaction. Utilize CRM software to manage interactions and support troubleshooting of mobile service issues.
Customer Care Agent
DashBPO
Nov 2022 - Nov 2023 (1 year)
Provided exceptional customer service by assisting clients with inquiries and issue resolution. Utilized CRM software to track interactions and collaborated with team members to enhance customer satisfaction and retention.
General Worker
Mzamo Primary School
Nov 2021 - Sep 2022 (10 months)
Assisted teachers with classroom activities and student supervision. Managed scheduling and appointment coordination for administrative purposes, supporting school staff with operational tasks.
Customer Service Agent
Merchants
Jun 2021 - Oct 2021 (4 months)
Managed customer inquiries and provided timely solutions to enhance the customer experience. Maintained accurate records of customer interactions for future reference.
Education
Degrees, certifications, and relevant coursework
Lamula Jubilee Secondary School
Matric
Completed Matric with a Bachelor Degree Pass, demonstrating a solid foundation in various subjects.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Job categories
Interested in hiring Kgomotso?
You can contact Kgomotso and 90k+ other talented remote workers on Himalayas.
Message KgomotsoFind your dream job
Sign up now and join over 85,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
