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@thulieaugustinemarule
Customer service professional specializing in account management and CRM-driven solutions.
South AfricaI am a dynamic customer service professional with proven experience at DSG, delivering account management, relationship building, and billing dispute resolution using CRM software to drive efficiency and improve client satisfaction.
I have trained and supported teams, improved service processes, managed schedules and administrative workflows, and consistently apply strong communication, conflict resolution, and problem-solving skills to achieve reliable, customer-focused results.
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
Work history, roles, and key accomplishments
DSG
Oct 2021 - Sep 2024 (2 years 11 months)
Resolved customer inquiries and billing disputes using CRM tools, improving satisfaction and account accuracy while training new staff to standardize service protocols.
Jozi Zone
Jan 2019 - Aug 2021 (2 years 7 months)
Coordinated office operations, maintained filing systems and managed executive scheduling, improving workflow efficiency and supporting budget tracking.
Degrees, certifications, and relevant coursework
Matric (High School Diploma), General Secondary Education
Completed Matric (High School Diploma) with English at an advanced level, graduating in December 2018.
Software and tools used professionally
South AfricaYou can contact Thulie Augustine and 90k+ other talented remote workers on Himalayas.
Message Thulie Augustine
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