Looking for a job

Thulie Augustine Marule

@thulieaugustinemarule

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Customer service professional specializing in account management and CRM-driven solutions.

South Africa

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What I'm looking for

I seek a customer-focused role leveraging CRM and account management skills, with opportunities to train teams, improve service processes, and grow into greater client-relations responsibility.

I am a dynamic customer service professional with proven experience at DSG, delivering account management, relationship building, and billing dispute resolution using CRM software to drive efficiency and improve client satisfaction.

I have trained and supported teams, improved service processes, managed schedules and administrative workflows, and consistently apply strong communication, conflict resolution, and problem-solving skills to achieve reliable, customer-focused results.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

DSG

Oct 2021 - Sep 2024 (2 years 11 months)

Resolved customer inquiries and billing disputes using CRM tools, improving satisfaction and account accuracy while training new staff to standardize service protocols.

Customer Support Account Management CRM Conflict Resolution Client Communication

Administration Assistant

Jozi Zone

Jan 2019 - Aug 2021 (2 years 7 months)

Coordinated office operations, maintained filing systems and managed executive scheduling, improving workflow efficiency and supporting budget tracking.