Unathi Matibela

I am a motivated, service-driven professional with four years of practical experience in the education sector and hands-on experience in outbound sales and customer support. I deliver friendly, solution-focused communication and maintain professionalism under pressure.

In an outbound sales role at an international BPO, I consistently met daily and monthly targets, built rapport with customers, and used CRM systems to capture accurate call outcomes. I handled objections confidently and demonstrated excellent telephone etiquette and active listening.

As a student teacher and teaching assistant, I supported learners, parents, and staff with patience and empathy, managed high-volume classroom activities, and maintained precise records of learner progress—skills that translate directly to customer service and data entry roles.

I hold a TEFL certificate and am completing a Bachelor of Education (Foundation Phase). I am adaptable, detail-oriented, and committed to providing exceptional customer experiences while contributing positively to team goals.