Chulumanco SIlolo
@chulumancosilolo
Customer Service Representative specializing in UK digital banking, KYC, and dispute resolution.
South AfricaWhat I'm looking for
I’m a Customer Service Representative with months experience in UK digital banking, delivering high-volume, multi-channel support through phone, email, and live chat. I’m known for maintaining 90%+ QA scores and strong CSAT, while staying precise with financial data accuracy, regulatory compliance, and KYC verification.
In my Monzo UK Digital Banking campaign role with Teleperformance, I manage 60–80 inbound customer interactions daily, verify customer identities in line with KYC and data protection regulations, and resolve transaction queries, payment concerns, card issues, minor disputes, and account freezes within agreed turnaround times. I accurately update CRM systems with sensitive financial data, de-escalate complaints solution-focused to protect customer retention, and escalate complex financial cases appropriately to reduce risk and ensure regulatory adherence.
Experience
Work history, roles, and key accomplishments
Managed 60–80 inbound customer interactions daily across phone, email, and live chat while maintaining SLA targets. Sustained 90%+ QA scores and achieved 85–90% CSAT by handling KYC and regulatory-compliant account inquiries, transaction/payment queries, and minor disputes, while reducing repeat contact.
Assistant Teacher
Kuyakhanya Primary School
Jan 2023 - Present (3 years 5 months)
Supported structured classroom operations and administrative processes while maintaining accurate learner records. Improved educator–parent communication and supported compliance with safety policies through strong organisation and conflict resolution.
Education
Degrees, certifications, and relevant coursework
Cape Peninsula University of Technology
Diploma, Real Estate
Completed a Real Estate Diploma at Cape Peninsula University of Technology in 2025.
SEDA
Certificate, Entrepreneurship
Completed an Entrepreneurship Workshop Certificate with SEDA in 2021.
Plumstead High School
National Senior Certificate, Secondary Education
Completed the National Senior Certificate at Plumstead High School in 2020.
Tech stack
Software and tools used professionally
Availability
Location
South AfricaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Chulumanco?
You can contact Chulumanco and 90k+ other talented remote workers on Himalayas.
Message ChulumancoFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
